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HR Solution Analyst, Global People Support

Req #: 170118613
Location: Hong Kong, , HK
Job Category: Human Resources
Job Description:
The Global People Solutions Team (‘GPS’) Analyst responsively applies attention to detail, organization, customer focus and communications skills to effectively process HR transactions and support HR cases across Corporate & Investment Banking (‘CIB’), under the direction of CIB aligned HR Business Partners (‘HRBPs’).

Main Responsibilities (include, but are not limited to the following):
  • Transactions, Analysis & Reporting – ensures consistent, accurate and timely transaction processing and analysis per established service level agreements (i.e., 24-48 hr. response for client inquiries, prompt case entry in AnswerKey and other HR reporting vehicles).
  • Risk/ Controls – observes risk and control policies and practices, anticipates and escalates risk matters promptly, and appropriately engages HRBPs, managers, Corporate Employee Relations
  • Policy, Procedure & Self Service Promotion – ensures policies, procedures and/ or organizational requirements have been followed; helps train HR and clients on use of HR tools and resources; promotes self service where appropriate.
  • Multi-Task & Leverages Resources – multi-tasks to deliver own activities from end to end effectively; leverages HRST tools and resources to manage case and project components effectively.
  • Communication, Escalation & Customer Focus – actively listens; ensures written and oral communications are clear, concise and timely; leverages multiple communications vehicles (i.e., phone, email, Microsoft Office Communicator) at the right time, to engage and keep clients informed.
  • Prioritize & Create Efficiencies – prioritizes work effectively and provides ideas to achieve greater efficiencies.
  • Planning & Organizing – leverages established HR and firm-wide and project management tools and resources to execute projects, cases, reports and transactions in an efficient, timely manner (i.e. GPS Mailbox, AnswerKey, Global GPS Playbook, SharePoint, Shared Drive, Project & Time Mgt. tools).
  • Self Development – displays a commitment to self development; gradually increases knowledge of the business, HR policies and processes, and assume more complex work over time across varied HR transaction and case types; monitors personal development plan using HR tools; takes ownership and responsibility for personal and professional growth and career.


  • Approximately 2 years HR experience preferred; college degree or equivalent experience.
  • Demonstrated organization skills, accuracy and attention to detail.
  • Customer service focused team player; operates with professionalism, urgency, and responsiveness.
  • Basic presentation and good communication skills (i.e., clear, concise, timely).
  • Good Technology, reporting, reconciliation and quantitative skills; knowledge of business application and HR systems (i.e., Word, Excel, PowerPoint, PeopleSoft, Manager Connection) a plus


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