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Chase Card Services - Marketing Analytics Senior Associate

Req #: 170099870
Location: Wilmington, DE, US
Job Category: Marketing/Communications
Job Description:
About Chase Card Services: 
Chase Card Services is a key contributor to the JPMorgan Chase product platform, playing an integral role in the firm's powerful banking franchise.  Today's card industry is complex, and Chase Card Services has almost 91 million open credit-card accounts and more than $136 billion in managed loans.  Chase continues to innovate, launching new products and services, such as Blueprint, Chase Sapphire and Ink from Chase, and earning a market leadership position in building loyalty and reward programs.  Chase also offers credit card programs with many of the world's best brands. Through its merchant acquiring business, Chase Merchant Solutions is one of the leading processors of credit card payments.


The Marketing Analytics Senior Associate role is a mix of management, consulting and hands on data analysis (using Teradata, SQL, SAS & Excel).  The successful candidate will be able to develop & communicate the business implications of analytics to both internal Chase and external partners. The position will offer an opportunity to:

        Work closely with Segment Managers, Acquisitions, Credit/Risk and Partner teams on solving consumer based business problems and providing strategic insights through analytics, data mining, & segmentation of consumer purchase & demographic data.

        Interact with marketing managers and business partners in developing, analyzing and reporting on customer/consumer buying/usage trends, direct to consumer marketing initiatives and campaign results.

        Develop marketing & direct marketing test plans (sampling, test/control design) and reporting templates.

        Provide insight to drive Credit/Risk initiatives that enable profitable growth and management of the partner portfolio

        Provide a detailed understanding of the competitive landscape, understanding both competitor and geographic implications

        Drive analytical strategy across portfolio efforts and customer segments to ensure marketing and product effectiveness

        Ensure that analysis drives appropriate marketing investments decisions and optimizes marketing expense


This position will work closely with the Decision Technologies, Credit/Risk, Acquisitions, Finance, and the Partner Analytics groups to drive profitable marketing through customer insights.


        5+ years experience in Credit Card Services in an analytical / statistical-function.  Preference for T&E card experience

        Strong marketing skills and experience in CRM & Loyalty environments

        Strong written and oral presentation / communication skills - the ability to convey complex information simply and clearly to senior business leaders and partner

        Strong financial and reporting acumen

        Ability to manage multiple projects and prioritize work requirements to work in multi-disciplinary team setting

        Bachelor's Degree required, MBA in quantitative discipline preferred

        Strong Teradata, SAS, Unix, and SQL programming skills: Computer literacy/proficiency in data query tools and Excel, Essbase, MS Access, Visual Basic, MS Office

        Strong independent results-oriented person who can work in a fast-paced, changing environment

        Ability to work effectively across the organization and with the partner

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