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Division Leader - Collections

Req #: 170118457
Location: Taguig City, 00, PH
Job Category: Collections
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.3 trillion and operating in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
JPMorgan Chase began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research and Trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
In 2005, the firm established a Global Service Center in Manila which provides support for the customers and operations services of the firm's retail and wholesale businesses. Currently, it operates in Makati (Philamlife Tower), Bonifacio Global City (Net Quad and Net Plaza) and Cebu (eBloc 1 Tower).
Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.
 
 
We have opportunities for Division Leaders in our Collections group.
Our Collections Organization provides exceptional customer service to our Auto customers while ensuring they make timely payments.

We are looking for individuals with a passion for managing a team and the following skills:
 
Leadership Skills
•Develop and lead team of front line managers
•Lead by example and coach on key behaviors to drive results
•Responsible for performance management
•Select and retain talent
•Identify ways to support inclusion and diversity
 
Customer Focus
•Resolve complex and escalated employee and customer problems and inquires
•Operate with urgency and meet deadlines
•Focus on the customer, the organization’s business goals and systems
 
 Communication Skills
•Strong verbal and written communication skills
•Ability to influence internal and external business partners
•Relationship management
•Knowledge of professional discipline and applies knowledge to influence decisions

 Problem Solving Skills
•Ability to delegate tasks
•Conflict resolution skills
•Prioritize diverse workloads
•Recommends and implements enhancements to improve effectiveness and efficiency of services and systems
•Responsible for decisions that are guided by policies and that will have potential impact on company revenues and assets
 
Analytical Skills
•Participates in development of goals and execution of strategy
•Specialized functional or technical knowledge that allows for independent thought and action on important department activities
•Execution of control initiatives
• Required to abide by all applicable regulatory and department practices and procedures
 
Computer Skills
•Strong knowledge interpreting and analyzing data
•Expert experience using Windows Operating Systems and Microsoft Office tools
 
Work schedules vary and could include a schedule that includes working in the evening and on the weekend
 
Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results.  They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.

• Minimum of five years management experience strongly preferred

• Experience in a large department or group within an Operations function strongly preferred

• Must be willing to work in an environment that requires phone-based customer interaction

• Advanced proficiency with computer functions strongly preferred

• Bachelor’s Degree preferred

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