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HR Solutions Sr Professional

Req #: 170116313
Location: Taguig City, 00, PH
Job Category: Human Resources
Job Description:


Company Overview
JPMorgan Chase & Co. (NYSE:JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
Information about JPMorgan Chase & Co. is available at
We have opportunities for a HR Solutions Sr. Professional in our HRST group.


Key Responsibilities

Employee Services
  • Serve as a clearing house for questions and service requests coming in through  email or calls (channels TBD) from CCB employees.   Assign appropriate daily activity and cases to self or other members of the team.
  • Research and resolve basic inquiries and transaction requests coming from CCB employees.  Assign and track those which are more complex to the appropriate team member for resolution.


Manager Services

  • Process various transactional activities based on needs of the Business-Aligned HRBP to ensure service levels are met.
  • Assigns or escalates more complex transactions or requests to the appropriate HRBP.
  • Manage the shared HR Mailbox, along with various feedback channels. –
  • Conduct basic analysis, report generation, case management, and other requests based on business and support team needs.
  • Work with other areas of HR, including HRSD, HR PMO, ER, Recruiting, Compensation and Benefits, AccessHR, and Learning & OD when appropriate.
  • Manage systems related requests in  PTT, Manager Connection, PMC, ERMs.


Risk Management and Process Controls

  • Accurately and promptly records, monitors and reports transactions and status.
  • Ensures adherence to SOPs and that appropriate process controls are performed.
  • Participates as needed in control testing and activities related to risk and controls self-assessments for the Function.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
Minimum Qualifications
  • Minimum 3-4 years experience as a business analyst, HR generalist or other HR-related discipline
  • Bachelor’s degree required
Execution and Process Management
  • Excellent attention to detail. 
  • Able to work flexible hours; will be required to work on the night shift from time to time.
  • Operations delivery or project management experience preferred.
  • Team player with a strong sense of responsibility and accountability
  • Structured approach to problem solving and organizing workload/projects .
  • Flexibility to accommodate different personalities and professional work styles, as well as changing work environments/priorities.
Analytic Skills
  • Able to develop, analyze and report at various levels of information – from basic to executive reports.
  • Strong ability to organize and prioritize
  • Strong problem solving skills and good judgment
Technical Skills
  • Highly skilled in Excel, Word, PowerPoint, and other MS Office applications
  • Knowledge of Sharepoint application maintenance and development is a plus.
  • Good written and verbal communication skills


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