JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
Line of Business Overview
Consumer & Community Banking (CCB) serves 50 million customers with a broad range of consumer financial services, including personal banking, investment advice, small business lending, mortgages, credit cards, payments and auto financing. Our 160,000 employees serve our customers by following Chase's Five Keys to A Great Customer Experience.
CCB Operations consists of 35,000 employees who deliver customer service and support to consumers, small business owners and commercial clients. The teams align with our customer base through several operating components – Consumer Segment Operations, Community Segment Operations, Central Transaction Operations, Shared Services and Mortgage Banking. In the Philippines Global Service Center, we employ 10,500 employees across the CCB Operations function.
Reporting to the Head of HR for the Philippines Global Service Center, the Senior HR Business Partner will provide strategic leadership to the CCB Operations organization and have direct accountability for leading the team which supports our local leaders. The role will provide an opportunity to establish and lead progress against our people priorities with a strong focus on change management, coaching, talent management, development, and delivering on a great employee experience at the local site level. The incumbent is also responsible for developing and executing a broad agenda designed to attract, develop and retain talent across the organization.
You will partner with HR colleagues to develop and implement specific HR programs directly aligned to the business strategy including: compensation philosophy, recruitment strategies, performance management, diversity initiatives, mobility and career development initiatives.
Some of the complexities in the role may include cultural differences, varying employment practices within different business lines, remote management, and the ability to think globally and execute locally.
In partnership with the global leadership team, you will work to identify the current and future needs of the organization and design HR strategies, plans and interventions to ensure the organization is positioned for future success.
Key responsibilities include:
Risk Mitigation and Compliance to Regulatory Requirements
· Provide guidance to Management on HR policies and practices
· Understand the concept of inherent risk and ensure appropriate
controls are in place to mitigate
· Conduct sessions with the line partners on continuing understanding
of regulatory laws and Code of Conduct requirements
· Provide advice and guidance to line leaders on ensuring proper and
timely implementation of the Corrective Action Policy and take the
lead in the implementation of due process for defined levels of
employee relations issues
Compensation and Benefits Management
Oversight of HR projects that cuts across the Philippines Global Service Center
Alignment of Practices
Alignment of Practices
Ensure that HRBP's provide consistent support and are experienced similarly by Clients; OneHR thinking as this role represents not just the HRBP's but also All of HR.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
Experienced HR leader with a minimum of 10+ years of demonstrated performance and ability to provide strategic HR consultation and execution on HR issues including Change Management, Employee Relations, Staffing, Diversity, Culture Building, Talent, Compensation, HR policies and Performance; Talent Management
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