JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.
The KYC Business Analyst/Project Manager works on Technology and Operations projects supporting the strategic vision of the KYC Utility. The successful candidate will partner with key stakeholders in the KYC Utility as well as Line of Business Partners and Technology to drive the implementation of projects.
Develop an in-depth understanding of KYC technologies and strategies
Liaise with business partners to understand the KYC Operations process in order to drive internal technology and development initiatives
Work with key stakeholders from the KYC Ops Team as well as LOBs to draft Business Requirements; Engage with the line operations team throughout implementation of projects; Research and document current environment and apply appropriate changes to support business needs
Partner with Technology teams to assist in translating business requirements to functional requirements
Contribute to prioritization calls, advocating for enhancements to benefit the KYC Ops Teams
Think strategically about enhancements to the process, driving changes to promote efficiency, quality, controls and governance
Assist with UAT planning; write and review test scripts, manage UAT testers; manage the defect resolution process and participate in testing at times
Draft or update procedures and job aids
Create training materials and conduct training
Communicate progress effectively with Senior Management on status calls
Escalate project issues and risks appropriately
Actively engage in project requirement meetings:
Influencing requirements through analysis; providing thoughtful input to insure business needs are met
Identifying and documenting project gaps, impacts, and risks
Working to ensure all business requirements are accounted for
Manage small projects or other program initiatives, with moderate to low supervision
Capture and communicate lessons learned from a project and apply them to future business requirements
Monitor project post-execution and ensure long term implementation
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