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VP - Commercial Card Relationship Manager Sr. - Chicago, IL - Columbus, OH

Req #: 170113759
Location: Chicago, IL, US
Job Category: Relationship Management/Sales
Job Description:

Commercial Card – Relationship Manager 603:

Chase Card Services is a key contributor to the JPMorgan Chase product platform, playing an integral role in the firm's powerful banking franchise.  Today's card industry is complex, and Chase Card Services has almost 91 million open credit-card accounts and more than $137 billion in managed loans. 

 

Chase continues to innovate launching new products and services, such as Blueprint, Chase Sapphire and Ink from Chase, and earning a market leadership position in building loyalty and reward programs.  Chase also offers credit card programs with many of the world's best brands. Through its merchant acquiring business, Chase Commerce Solutions, Chase is one of the leading processors of credit card payments.

 

Job Description

As a Commercial Card Relationship Manager, you will identify, plan and implement payables strategies for client growth, product cross sell and retention. You will cultivate strong relationships with the clients in your assigned portfolio and work with internal partners to resolve product and service issues. The incumbent in this position will have demonstrated proficiency in account management and full knowledge of the product line and its applications.

 

The RM establishes plans for maintaining major account relationships and meeting assigned targets and goals within the portfolio, establishes and builds strong client relationships over time that allow for continuity and ongoing representation reinforced by sales support/delivery programs, and communicates to other relevant company functions/divisions. The RM participates, with other account managers and sales management, to develop sales strategies for accounts, helps identify target accounts and opportunities within the framework of the organization-wide sales strategy. The RM is responsible for maintaining satisfactory customer satisfaction levels for all accounts in assigned portfolio, monitors competitor activity in each account and ensures that appropriate response strategies are formulated and executed.

 
Position Description:

In the role of Commercial Card (CC) Relationship Manager, you will be responsible for leading a portfolio of approximately 20-25 Commercial Bank – Gov’t., Higher Education, Healthcare & Not for Profit (GHHN)Tier 1 (accounts with $10MM+ in annual spend) commercial card clients. Your primary objective is the management of the contract lifecycle to ensure volume growth, full product placement and client retention.  and to lead clients and business partners through change management activity.


Qualifications:
  • Bachelor's degree, MBA preferred
  • 5+ years of experience in Relationship Management (Commercial Card industry preferred)
  • Demonstrable track record evidencing an exceptional client experience with measurable results and the ability to proactively build relationships and trust with clients
  • Experience in successfully managing multiple client relationships concurrently
  • Excellent communication skills with experience presenting to C-Level executives
  • Ability to work independently with little professional guidance
  • Proven ability to innovate, problem solve, and develop customized solutions to client issues and challenges

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