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Delivery Manager - Translation Services

Req #: 170083656_1
Location: Wilmington, DE, US
Job Category: Operations
Job Description:

The Translation Services Delivery Manger is responsible for third party oversight of strategic vendor relationships supporting the Consumer & Community Banking business. This includes ensuring compliance with Third Party Oversight, internal policy and regulatory requirements. 


The Delivery Manager for specific third party relationships is responsible for ensuring business controls, relationship management and daily oversight of the vendors operations on behalf of the business. This includes accessing, analyzing, communicating and managing financial, operational and regulatory and reputation risk.   


Delivery Management –

  • Responsible for understanding requirements, both contractual and non-contractual, including service levels, and managing the third parties to those requirements.
  • Responsible for partnering with Sourcing, TPMO and other Lines of Business to develop or update contracts.
  • Responsible for ensuring that all third parties are managed according to the CCB Third Party Oversight Program requirements.

Financial Oversight (Concept Reviews, Budget, PO’s, Invoicing)

  • Prepare and present all new business concept review requests on behalf of the team.
  • Prepare and deliver all budget requests to finance on behalf of team, represent during finance spend approval meetings.  
  • Management of invoicing on behalf of the team as well as ensuring accurate tracking and reporting.  Responsible for invoice reconciliation.
  • Responsible for accurate spend management tracking and reporting for team.
  • Responsible for consolidated team contract pipeline reporting.  

Risk Management (Audits, RCSA, Action Plans, Procedures, IT controls)

  • Perform and manage successful assessments of vendor financial, operations, and risk trends and develop and implement appropriate action plans on behalf of vendor management team.
  • Responsible for partnering with internal Audit, Operational and IT Risk Assessors to identify risks and manage all remediation plans to established timelines.
  • Assess issues identified and develop recommendations to strengthen internal controls and reduce operational risks.  Utilize knowledge of business to level set the issues and escalate as appropriate to the senior management team.
  • Work with the team to ensure thorough, complete and accurate documentation of critical processes across the business area.  Manage the documentation, tracking, reporting and storage of control evidence, risks and action plans. Assist in accomplishing all key deliverables, reporting, dashboards, attestations, etc. as required to ensure a controlled operating environment.
  • Interact with vendors to provide and review feedback pertaining to process improvement opportunities and action plans.
  • Represent vendor management team for Risk Control Self Assessment (RCSA) with multiple team members, to ensure risk is appropriately assessed, scope and testing is appropriate; issues have been escalated and cleared with management.
  • Team lead on building internal policies and procedures ensuring banking and consumer regulations/laws, in order to implement necessary enhancements/improvements to minimize the risk.
  • Lead for Vendor Management team with TPO and others for vendor management audit requests. 
  • Ensure appropriate evidence requirements and tracking.
  • Lead to work with IT risk managers for I/O and ADM application support activities. 


 Strong written and verbal communication skills and ability to influence and collaborate across organizations and present to executive leaders; comfortable presenting to executive audiences.

  • Critical thinker with strong problem-solving skills, negotiating and analytical skills.
  • Ability to summarize facts, variables, alternatives, and potential outcomes to assist decisions-making.
  • Strong project management capabilities and excellent verbal and written communication skills.
  • TPO /Vendor management skills including risk/controls/compliance
  • Thorough knowledge of Microsoft Office suite.
  • Detail oriented with proven ability to question assumptions and identify opportunities within existing practices and results driven.
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