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Commercial Bank - KYC Solutions - Operations Control Manager - Associate

Req #: 170119954
Location: Warsaw, MZ, PL
Job Category: Operations
Job Description:
CB KYC Operations – Operations Control Manager Associate – 602 (based in Poland)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.
Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.
KYC Operations is a firm-wide utility supporting all Lines of Business in the completion of requirements to satisfy the firm’s Know Your Customer (KYC) standards.  We partner with Global Financial Crimes Compliance, all JPMorgan Lines of Business and their KYC Officers and Client Owners and other utilities such as Client List Screening and Client Reference Data Operations to support and maintain the integrity of our Client KYC information.
The KYC Operations Controls team is responsible for establishing and maintaining a centralized control framework for CAO Operations, including end-to-end execution of the Firmwide Risk and Control Self-Assessment process. The Controls team works in partnership with the KYC Operations and Lines of Business to identify, understand, and effectively manage the risks in our current activities, as well as in new business initiatives.  The Controls team provides oversight and governance for the control environment within KYC Operations, including key business specific controls. The Controls team also assists in real time issue detection, escalation, root cause analysis, and ensuring remediation plans are appropriate. In addition, the team partners with all other control functions: Compliance, Technology, Risk, Audit and Legal.
Core Responsibilities:
    • Execute on KYC Operations Controls work streams, risk and control self-assessments, and the Controls agenda, on an ongoing basis
    • Project manage, prioritize and identify key messages, and present to management to drive change
    • Ensure KYC Operations Controls programs are executed holistically and that critical handshakes between processes are identified and addressed completely
    • Primary responsibility for a KYC Operations business area as a go-to person for Risk and Controls
    • Provide strong thought leadership and communication skills in relaying KYC Operations Controls information to global colleagues and stakeholders
    • Understand and comply with regional and regulatory requirements pertaining to KYC Operations when executing the testing of resiliency plans, SLAs, IAS charters, and system access management
    • Identify control gaps within KYC Operations wide programs and implement effective controls to close the gaps identified
    • Conduct gap analyses between differing KYC Operations processes
    • Assimilate large amounts of information efficiently and effectively into clear and concise messages
    • Design and implement initiatives for the teams at large to get good understanding of Risk and Control agenda and practices, for them to implement in their day to day work
    • Effectively partner with KYC Operations stakeholders and firm subject matter experts so as to effectively understand firm standards, polices and regional regulatory requirements
    • Advanced understanding of internal control concepts with the ability to evaluate and determine the adequacy of controls by considering business, inherent and IT risks in an integrated manner
    • Relevant experience in either Risk and Controls, AML, Compliance, operations or project management organization
    • Control testing experience preferred
    • Previously worked at desired level within a line of business, risk, compliance operations, or a project organisation
    • Demonstrated ability to be inquisitive and proactive in identifying risks and proposing solutions
    • Proven experience working well individually and in teams across geographical locations, sharing information, supporting colleagues and encouraging participation
    • Proven ability to meet deadlines in a high-pressure working environment
    • Strong analytical and problem solving skills
    • Ability to adapt to a rapidly changing business environment, quickly assesses situations, and capitalizes on change
    • Strong interpersonal and verbal/written communication skills with the ability to present complex and sensitive issues to senior management in a persuasive manner and keeping colleagues apprised of your progress
    • Proficient in MS Office (Outlook/Word/Excel/PowerPoint/Visio)

About J.P. Morgan’s Corporate & Investment Bank


J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.
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