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Commercial Bank - KYC Solutions - KYC Team Leader

Req #: 170119952
Location: Warsaw, MZ, PL
Job Category: Operations
Job Description:
Role – KYC Ops Team Lead/ Manager; Title – Associate (602)
 
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.
 
Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.
 
KYC Operations is a firm-wide utility supporting all Lines of Business in the completion of requirements to satisfy the firm’s Know Your Customer (KYC) standards.  We partner with Global Financial Crimes Compliance, all JPMorgan Lines of Business and their KYC Officers and Client Owners and other utilities such as Client List Screening and Client Reference Data Operations to support and maintain the integrity of our Client KYC information.
 
Job Description
 
KYC Operations team is seeking a Team Lead. The primary responsibility of team lead is to oversee a small team of KYC Operations Analyst and Reviewers to ensure all client KYC records are compliant with regulatory standards, and to drive high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships. 
 
The team lead must have excellent customer service standards to define, analyze, and resolve inquiries and escalations and must be able to closely manage day to day operations of the team/department. The KYC team lead must proactively and strategically improve processes to ensure team members are high performing and meeting the firm wide quality standard.
 
Responsibilities
  • Understanding and implementation of KYC standards, guidelines, policies and procedures
  • Selection, performance management, and overall development of employees within their assigned team
  • Perform day to day management of a team of KYC Operations Analysts and Reviewers, including coaching and providing ongoing performance feedback
  • Conducts analysis of daily/monthly metrics to track performance of individual team members over time to evaluate performance, learning, and capability
  • Engage with the Lines of Business to understand new and changing business requirements, and work KYC Operations Manager to develop solutions
  • Effectively address any issues that might be escalated by either internal or external customers
  • Identify special training needs that may benefit team members to increase team efficiency and quality
  • Proactively highlight potential issues to management
  • Drive Process improvements and implement process changes as necessary
  • Identify root causes, understand connections and implications and evaluate alternatives
  • Make decisions that are effective and well-grounded based on guidelines, policies, and insights
  • Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices
  • Be flexible to multi task and effectively manage priorities across the wider function
Qualifications
  • Bachelor’s Degree and/or Graduate Degree
  • 10-15 years experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Compliance and KYC
  • European languages – Spanish, French, German Portuguese, Italian – as well as Arabic highly desirable
  • Proven track record of ongoing coaching, educating and directing a team.
  • Experience with leading a new team with  limited Subject Matter Expertise 
  • Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time
  • Excellent interpersonal skills necessary to work effectively with colleagues and senior management
  • Strong relationship building skills to influence/negotiate desired outcomes
  • Ability to deep-dive and investigate issues to see a successful resolution
  • Experience with the build out and execution of a new team or procedures
  • Ability to identify risks and issues and successfully navigate through to completion
  • Possess strong computer skills:  Lotus Notes and Microsoft Office Suite including Excel, Word and PowerPoint
  • Self-reliance and willingness to "own" problems and creatively find solutions
  • Strong interpersonal and verbal/written communication skills
  • Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment
  • Develop and lead a team that is responsive to dynamic organizational and operational changes

 

About J.P. Morgan’s Corporate & Investment Bank
 
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at www.jpmorgan.com.
 
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.
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