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KYC - Team Leader

Req #: 170115168
Location: Bangalore East, KA, IN
Job Category: Operations
Job Description:

The primary responsibility of the Know Your Customer (KYC) Team Leader is to oversee a team of KYC Specialists.

 

The KYC Team Leader will:

§  Provide guidance, coaching, development and leadership

§  Oversee staff training and performance reviews

§  Participate in the selection, promotion, and performance management of staff as required

§  Focus on meeting daily productivity and quality goals

 

The KYC Team Leader must have excellent customer service standards to define, analyze, and resolve customer inquiries and escalations and must be able to closely manage day to day operations of the department.

 

Duties

§  Responsible for the selection, performance management, discipline and termination of employees within their assigned team

§  Perform day to day management of a team of KYC Specialists, including coaching and providing ongoing performance feedback

§  Track performance of individual team members over time to evaluate performance, learning and capability

§  Explain work process and procedures; organize work flow

§  Effectively address any service issues that might be escalated by either internal or external customers

§  Perform Quality Assurance reviews of the KYC Specialist’s output and provide feedback on the findings

§  Identify special training needs that may benefit the KYC Specialists

§  Proactively highlight potential issues to management and Compliance

§  Drive process improvements and implement process changes as necessary

§  Identify root causes, understand connections and implications and evaluate alternatives

§  Identify ways to improve processes

§  Interpret information in new and novel ways to better support the risk function and protect the firm

§  Take action independently and move forward without clear instruction or close supervision

§  Seize opportunities to make progress and or improve process

§  Make decisions that are effective and well-grounded based on data, insight and experience

§  Make sound decisions in the best interest of the bank and coach others to do the same

§  Exhibit the highest standards of customer service to our internal and external customers

§  Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices

 

§  Previous experience in AML, Compliance, Fraud, KYC or Operational Risk preferred

§  Knowledge of banking products

§  Proven leader of process and organizational change

§  Demonstrated ability to identify, analyze, plan, prioritize, and solve problems, by providing viable solutions and executing

§  Experience with external regulatory exams

§  Strong communication and presentation skills

§  Competent in mainframe and PC based systems, with a strong proficiency in MS Office

§  Excellent problem solver

§  Ability to cope with change; comfort with ambiguity

 

JPMorgan Chase is an equal opportunity and affirmative action employer M/F/D/V

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