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Operations Control Manager – Associate – 602

Req #: 170117746
Location: Hyderabad, AP, IN
Job Category: Compliance
Job Description:
Role – Operations Control Manager – Associate – 602
JPMorgan Chase & Co (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide.  The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.  A component of the Dow Jones Industrial Average, JPMorgan Chase & Co serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.  Information about JPMorgan Chase & Co is available at
The Corporate KYC Operations works closely with the Lines of Business (LOBs) to implement and operate a sustainable and scalable operational process supporting clients along the Know Your Customer (KYC) lifecycle. This includes functions such as data collection, completion of the KYC profile, client screening, targeted local language and English language research, comparing and analysing client profiles across all lines of business and quality assurance.  This team will also produce metrics around the work they perform. 
The KYC Operations Controls team is responsible for establishing and maintaining a centralized control framework for CAO Operations, including end-to-end execution of the Firmwide Risk and Control Self-Assessment process. The Controls team works in partnership with the KYC Operations and Lines of Business to identify, understand, and effectively manage the risks in our current activities, as well as in new business initiatives.  The Controls team provides oversight and governance for the control environment within KYC Operations, including key business specific controls. The Controls team also assists in real time issue detection, escalation, root cause analysis, and ensuring remediation plans are appropriate. In addition, the team partners with all other control functions: Compliance, Technology, Risk, Audit and Legal.
If you're interested in working in an environment where leadership, excellence, integrity, and diversity are among our core principles, then explore the opportunities at J.P. Morgan Chase.
Core Responsibilities:
    • Execute on KYC Operations Controls work streams, risk and control self-assessments, and the Controls agenda, on an ongoing basis
    • Project manage, prioritize and identify key messages, and present to management to drive change
    • Ensure KYC Operations Controls programs are executed holistically and that critical handshakes between processes are identified and addressed completely
    • Primary responsibility for a KYC Operations business area as a go-to person for Risk and Controls
    • Provide strong thought leadership and communication skills in relaying KYC Operations Controls information to global colleagues and stakeholders
    • Understand and comply with regional and regulatory requirements pertaining to KYC Operations when executing the testing of resiliency plans, SLAs, IAS charters, and system access management
    • Identify control gaps within KYC Operations wide programs and implement effective controls to close the gaps identified
    • Conduct gap analyses between differing KYC Operations processes
    • Assimilate large amounts of information efficiently and effectively into clear and concise messages
    • Design and implement initiatives for the teams at large to get good understanding of Risk and Control agenda and practices, for them to implement in their day to day work
    • Effectively partner with KYC Operations stakeholders and firm subject matter experts so as to effectively understand firm standards, polices and regional regulatory requirements
    • Advanced understanding of internal control concepts with the ability to evaluate and determine the adequacy of controls by considering business, inherent and IT risks in an integrated manner
    • Relevant experience in either Risk and Controls, AML, Compliance, operations or project management organization
    • Control testing experience preferred
    • Previously worked at desired level within a line of business, risk, compliance operations, or a project organisation
    • Demonstrated ability to be inquisitive and proactive in identifying risks and proposing solutions
    • Proven experience working well individually and in teams across geographical locations, sharing information, supporting colleagues and encouraging participation
    • Proven ability to meet deadlines in a high-pressure working environment
    • Strong analytical and problem solving skills
    • Ability to adapt to a rapidly changing business environment, quickly assesses situations, and capitalizes on change
    • Strong interpersonal and verbal/written communication skills with the ability to present complex and sensitive issues to senior management in a persuasive manner and keeping colleagues apprised of your progress
    • Proficient in MS Office (Outlook/Word/Excel/PowerPoint/Visio)
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