As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.
Consumer & Community Banking (CCB) Production Management is accountable for maintaining the production environment for all of our Chase businesses including Chase.com, mobile banking, retail branches, lending and customer service. Our Vision is to deliver an “always available” customer experience, where change is executed seamlessly in an automated and simplified environment. We are made up of high-performing teams with business and technical expertise partnering across the organization to drive continuous improvement, using ITIL-based processes and practices.
The Production Support Lead will be responsible for technical support of
production applications and infrastructure. Individual manage support
requests, incidents, issues, tickets and business continuity activities,
to ensure flawless and quality delivery of services to end users. This
is a critical role requiring a highly dedicated individual who can take
ownership and provide procedural and technical support to various teams
and work in partnership with internal/external stakeholders.
In addition to driving resolution of day-to-day issues, major incidents, and outages to resolution, the Production Support Lead will work hand-in-hand with application development, infrastructure and implementation teams.
Individual will help drive transformation to Agile/DevOps model. This work will include automation, monitoring (alerting/logging), deployment and continuous integration working closely with our AD/Infrastructure partners.
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