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Asset Management, APAC Business Platform – CRM Specialist, Associate / Analyst

Req #: 170118606
Location: Mongkok, Hong Kong, HK
Job Category: Asset Management
Job Description:
The Business:
J.P. Morgan Asset Management is a leading investment manager of choice for institutions, financial intermediaries and individual investors, worldwide. With a heritage of more than two centuries, a broad range of core and alternative strategies, and investment professionals operating in every major world market, we offer investment experience and insight that few other firms can match.
 
The Role:
We are looking for a CRM Specialist as part of the CRM Asia Pacific team to manage our Customer Relationship Management system in the Asset Management business.
 
This is a business functional role that will support the CRM strategy to ensure seamless implementation of requests and maintenance in the APAC region.
This role requires engaging in all aspects to support the strategic roadmap aligned with business objectives in APAC and the global CRM strategy.
 
The responsibilities in supporting the CRM framework, include:
  • Facilitating reporting analysis tools
  • Assisting user end requests
  • Coordination of BAU initiatives and projects
  • Data management and database administration
  • Improve effectiveness and support of the CRM platform
  • Ad hoc administrative duties

 

Qualifications/Skills:
  • 2+ years of experience in CRM function or sales/marketing operations from Finance / Asset Management industry (preferred)
  • Exceptional analytical skills of database management, reporting and processes
  • Ability to think broadly with a focus on strategic analysis
  • Strong level of interest in analyzing sales and marketing activities
  • Be inquisitive by nature with systems
  • Excellent communication and written skills in English, with fluency in Chinese (Cantonese or Mandarin)
  • Strong interpersonal skills and able to maintain good stakeholder relationships
  • Good time management and organization skills
  • Adaptable and develops as the organization evolves
  • Apply a ‘Can Do’ attitude to resolving difficult challenges

 

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