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Sr Associate, Product Manager- New York, NY

Req #: 170113184
Location: New York, NY, US
Job Category: Marketing/Communications
Job Description:


Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to


Marketing and Communications at Chase starts with identifying what our customers truly need—and then finding unique ways to communicate how our products and services can help make their lives better. Marketing and Communications impacts the firm's lines of business through best-in-class strategy and execution. Embraced as an integral part of the business, the organization develops marketing strategies and executes communication strategies that support business needs and goals.


Position Overview

The Insights and Analytics Product team in the Chase Consumer & Community Bank’s (CCB) Customer and Marketing Analytics (C&MA) group is looking for a talented, highly motivated individual to join the Digital Platforms & Technology team. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build, and roll-out products that deliver on our shared vision and strategy.


The Insights and Analytics product team is focused on making the Chase customer experience more personalized. The successful candidate will join a newly formed team that is deploying cutting edge technology to enable personalization-at-scale and will shape the way Chase’s customers will interact with the bank in years to come. Specifically, the individual will work across business, technology and marketing teams to deploy the Chase Decision Engine to improve and transform the digital experience for our customers.  


Key Responsibilities

As the Sr. Product Analyst on the Insights and Analytics product team, the successful candidate will:


  • Deliver executive-level presentations that communicate business relevance of the product strategy and recommended solutions
  • Independently manage a component of CCB’s Marketing Roadmap and deliver maximum business value by scoping and prioritizing activities considering business and customer impact
  • Apply critical thinking and analysis skills develop insights and recommendations that drive change and business value
  • Work cross-functionally with both internal and external partners in various lines-of-businesses, marketing, operations, and technology
  • Create buy-in for the product vision both internally and with key external partners
  • Establish processes, document methodologies, benchmarks and key learnings to build a foundation for the product and product strategy in future
  • Collaborate and support operations teams to ensure the product is maintainable and performant


  • 5-7+ years with hands-on product management experience, technology consulting, or relevant transferrable skills
  • Ability to present fact-based recommendations in a clear, logical, and concise way; “tell a story” with data
  • Proven critical analytical and strategic skills, including the ability to quickly assimilate new information
  • Hands-on experience building products or running projects using agile methodologies
  • Strong understanding of core web technologies, APIs, systems architecture, IT operations, etc.
  • Familiarity with web analytics, customer segmentation analysis, marketing analytics, etc.
  • Knowledge of big data technologies and platforms
  • Knowledge of machine learning and its applications
  • Excellent communication, presentation and interpersonal skills to convey strategic implications and actionable recommendations to all levels of management
  • Proven ability to work in a fast paced environment, meet deadlines, and perform at high standards with limited supervision
  • Bachelor’s Degree in a technology or technical related field
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