Apply Now    

Commercial Bank - Documentation & Workflow Management Team Lead - WLS (Chicago, IL)

Req #: 170119184
Location: Chicago, IL, US
Job Category: Operations
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its JPMorgan Chase & Co brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.
 
Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.

As a Documentation & Workflow Management  Team Lead, your responsibilities would include:
  • Performs Documentation and Workflow Management  functions as needed(i.e. receive and sort mail, Identify collateral documents  and ensure all liens are perfected, Prepping/Scanning, Handle incoming Payments and Payoffs, Coordinate Retrieval and pick up files with Iron Mountain, Operate and maintain high speed Kodak scanners ).
  • Monitors productivity, volumes, and SLA’s
  • Prepare physical loan documents for scanning/ imaging,
  • Provide mentoring, training, and assistance with new and existing team members
  • Communicate and reinforce policies and procedures 
  • Research and respond to internal and external requests
  • Represent team/supervisor on internal and/or market calls
  • Meet and exceed established Service Level Agreements
  • Provide ongoing feedback to supervisor on team and offer process improvements and suggestions
  • Manage team's workflow and escalations in supervisor's absence
  • Assist with outside BAU projects and remediation
 
Qualifications
  • 2-3 years of prior loan operations experience in a banking or financial services industry, preferred
  • Prior experience with processing legal loan documentation, preferred
  • Proficient in Microsoft Office applications
  • Ability to interpret standard reports and forms
  • Excellent interpersonal and written/verbal communication skills
  • Exceptional customer service skills
  • Ability to effectively multi-task and prioritize workloads while working within tight service levels
  • Strong organizational and time management skills
  • Demonstrate attention to detail and accuracy with completed work
  • Ability to work independently and in a group setting to ensure team’s objectives are met
  • Innovative/Solutions Oriented
  • Commercial Loan systems knowledge including, but not limited to, Aurora, CLW, and/or iCRD
  • Ability to partner effectively and foster a positive work environment
  • An undergraduate or graduate school degree or experience that would demonstrate the capability to perform the duties of the position.
Additional hours and/or mandatory overtime may be required during peak volume periods and based on performance.
Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Other Information

Apply Using LinkedIn

You can also apply using your LinkedIn® profile. It may save you some time because your information will be automatically transferred into our system. Just click on the LinkedIn logo when you get to the application screen and follow the directions.

Submit an Updated Résumé

During the application process, be sure you have an up-to-date copy of your Résumé, your cover letter and any other documentation you would like to submit.