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Wealth Management - Global Controls Management – Controls Programme Team, Programme Control Manager/International Suitability – VP

Req #: 170122009
Location: London, ENG, UK
Job Category: Asset Management
Job Description:


JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2.4 trillion, over 250,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking.


J.P. Morgan Asset & Wealth Management advises institutions, endowments, foundations and families through Asset Management and Wealth Management. Our Wealth Management business includes J.P. Morgan Private Bank, J.P. Morgan Securities and Chase Wealth Management.


 J.P. Morgan Private Bank advises the world’s wealthiest families and helps them achieve their desired goals. Our teams of Advisors deliver advice, solutions and services across investments, wealth planning, credit and banking to help clients build, preserve and manage their wealth over time.


Our team of specialists works seamlessly to help our clients achieve their financial goals and aspirations. We’re proud to be named ‘2017 Best Private Bank for Ultra-High-Net-Worth Clients’ by Euromoney: Egypt, France, Greece, Italy, Lebanon, Qatar, Spain, United Arab Emirates and UK.



Group Description:

Within Wealth Management, the Global Controls Management organization’s primary function is to (i) ensure a sustainable and disciplined end-to-end control environment for WM; (ii) identify and escalate issues with a sense of urgency; and, (iii) partner with the business to ensure timely remediation of issues.  


The Controls Program Team (CPT) – part of the Global Controls Management organization – launched in Q1 2017 with a principal mission to manage the transition of major Controls programs into a sustainable future-state BAU within WM, including (i) planning and leading the transition of those programs from individual program teams into the Controls Management organization framework; (ii) directing processes that ensure ongoing sustainability across the WM business; and, (iii) serving as the subject matter lead to key members of the Controls Management organization and their business partners across all regions, products and practices WM-wide. Today the team has global responsibility across a portfolio of 10 programs and initiatives.



Position Description:

Program Control Managers (PCMs) work closely with the Controls Program Team (CPT) Head; their Program Control Lead (PCL); other PCMs and CPT members; colleagues across WM as well Asset & Wealth Management; and firm-wide program partners, to successfully deliver on the team’s mission. Each PCM is a key member of a high-performance team with responsibility for a major program, such as International Suitability, or a group of programs.  


Based in London or Hong Kong, the Program Control Manager will have regional responsibility for Wealth Management’s International Suitability program, with initial role priorities that include:

  • Working with the Program Control Lead and WM Region partners to manage the transition of the International Suitability program to a sustainable BAU state across WM internationally, in order to ensure a sound foundation for ongoing controls management
  • Partnering with Business Control Officers, Business Management, Legal, Risk, and Compliance and other key partners and functional leads to coordinate with and support the RCSA program relative to International Suitability

  • Collaborating to plan our roadmap for 2018 and 2019, and to implement strategies for tracking, escalating, and reporting to senior management

  • Working with PCLs and other PCMs to enhance and strengthen our methodology and approach for the Controls Program Team globally

  • Building and maintaining excellent relationships with internal partners and colleagues


While this newly-created role will initially focus on the International Suitability program, as outlined above, there is the opportunity for the scope of this role to increase as part of our strategy to enhance international coverage of key firm-wide and Wealth Management controls programs by the Controls Program Team.




Skills and experience required for the position include:

  • Program management, management consulting, or equivalent experience in complex financial enterprises; knowledge of and direct experience in suitability required; knowledge of wealth management businesses as well as controls or compliance strongly preferred
  • Exceptional leadership, interpersonal, and collaboration skills, with the ability to successfully engage a broad range of individuals at all levels of seniority across various business segments and key support functions
  • Experience in leading multi-region / global initiatives and solving diverse execution challenges
  • Strong ability to learn new concepts, systems, processes, and initiatives
  • Exceptional critical thinking, program management, analytical and communication skills with the ability to directly address conflicts and escalate issues where appropriate
  • Highly effective at multi-tasking and adapting to changing priorities in a dynamic business environment, and at continually assessing and reprioritizing focus on key priorities in delivering for the business

  • Excellent skills using Excel, MS PowerPoint and other Office tools efficiently

Personal traits: Highly organized, reliable, proactive, flexible, results- and action-oriented. Intellectual curiosity and integrity; strong leader and culture carrier, with positive attitude and team spirit; desire to learn and grow; and, strong presence with senior executives.

JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase& Co. is an Equal Opportunity Employer.

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