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Infrastructure Engineering

Req #: 170110415
Location: Hyderabad, AP, IN
Job Category: Technology
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of approximately $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
 
Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner.
 
The objective of GTI is to balance business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.
 
The Core Foundation Services team (CFS) is responsible for providing end to end support for critical technologies that are used across the company. This includes Configuration and Orchestration, Identity Management, Name Services, Enterprise Monitoring Solutions, and automation tools used to manage these technologies.
 
The Core Control Services team, within CFS, is seeking an Infrastructure Engineer.
 
 Responsibilities 
  • Works directly with product owners and stakeholders to elicit their feedback on customer satisfaction items
  • Analyzes existing customer satisfaction functionality requests with the goal of making business-value based recommendations to Product Owners
  • Identify internal and external knowledge transfer opportunities and lead knowledge transfer forums
  • Facilitates requirements JADs and other requirements workshops
  • Facilitates root cause analysis
  • Makes business process improvement recommendations
  • Assist/conduct requirements training sessions and develops requirements best practices for product delivery
  • Partners with Development leads to identify opportunities for better collaboration and process improvements
Minimum Required Qualifications/Skills:
  • 10+ years in Agile/scrum business and software usability analysis
  • An understanding of agile software development practices
  • Experienced facilitator and presenter
  • Detail oriented
  • Very strong analytical skills, problem solving, and creative thinking
Interpersonal Skills:
  • Must present themselves in a confident, professional manner and able to project an ability to handle stressful situations with specific examples required
  • Must have a sense of urgency and work well under pressure
  • Strong interpersonal and cross departmental partnering skills
  • Solid written and verbal communication skills
  • Experience of working in an Agile team and understands the ceremonies and behaviors required to make this a success
Problem Solving:
  • Must be able to identify and analyze a problem, propose solutions, and anticipate future problem areas before initiating action and implementing solutions. The BA is to collaborate with Product Owners, Managers, Developers and customer support to manage problem resolution effectively.  Is proficient in, or can quickly grasp applicable business processes and functions.
  • Understands how and why to automate manual business processes and how to do this in a commercial setting.
Teamwork:
  • The ability to work with supervisors and peers, keeping others informed of work status and changes that relate to their activities; and stimulating team cooperation to successfully complete the task or assignment.
  • Demonstrate enthusiasm courtesy, adaptability, flexibility and spirit of cooperation
  • Candidates must be experienced in managing stakeholders at all levels of the project lifecycle, up to and including software release. Strong focus on building a quality product and the importance of testing at all stages of its development.
Customer Focus:
  • Making customers and their needs a primary focus of one's actions.
  • Educate internal stakeholders
  • Build collaborative relationships
  • Take action to meet customer needs and concerns and set up feedback systems
 
Initiative and Resourcefulness:
  • Must be a self-starter requiring minimal supervision, handle unforeseen difficulties, ability to develop new ideas and handle unusual work situations.
Communication:
  • The ability to effectively communicate, orally and in writing, with prospective customers, customers, employees and other external audiences based on demand.  Can document requirements appropriately, using industry standard techniques.
 
Positive Attitude and Cooperation: Must
Qualifications
  • Master’s or Bachelor's degree in Computer Science, Management Information Systems, or related preferred
  • Knowledge of accepted software engineering methods such as object-oriented programming, structured programming, reusable software, life-cycle development, and software development process methodologies.
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