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Project Manager

Req #: 170118017
Location: New York, NY, US
Job Category: Marketing/Communications
Job Description:
The Digital Project Manager (Dev EcoSystems tribe) will be responsible for planning and managing the day-to-day workflow, processes, and delivery of digital design work across the Digital Customer Experience (dCE) team.

Key responsibilities
  • Project management oversight of online and mobile projects; includes project intake, assessment, resourcing, execution, tracking
  • Collaborate closely with Digital Design, Product, LoB, IT and Demand Management teams to understand  to understand the business demand and guide successful project execution
  • Partner with Digital and Partner teams to help drive concept readiness and artifact quality
  • Ensure all deliverables (oftentimes complex/interdisciplinary/interlinked) are clearly specified, scoped and agreed between client and internal teams
  • Ensure project team(s) understand project rationale, requirements and deliverables
  • Manage stakeholder expectations and communicate with clarity, transparency and immediacy
  • Consult with creative teams to develop a clear plan and next steps for design activities
  • Responsible for monitoring design quality at key intervals during project life-cycle
  • Serve as a single point of contact for project status and  issue management
  • Consistently adhere to digital customer experience  standards and best practices
  • Contribute to on going PMO and digital customer experience team process improvement
  • 8+ years of project/ program management experience working with digital design teams; experience at both a design studio and a large corporate environment preferred
  • Thorough understanding of Waterfall and Agile project methodologies; experience
    managing scrum delivery, working with Scrum Masters, BSAs and cross-impacted teams
  • Demonstrated effectiveness developing plans, prioritizing activities, and driving execution
  • Excellent written and verbal communication skills, including the ability to effectively present complex and/or sensitive information
  • Strong organizational skills with experience coordinating multiple work streams simultaneously
  • Comfortable presenting and participating in partner and stakeholder meetings
  • Proven ability to collaborate cross-functionally and influence outcomes
  • Demonstrated ability to adapt to changing business priorities; strong work ethic
  • Experience thriving in a fast-paced, collaborative, cross-disciplinary and geographically dispersed environment




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