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Business Systems Analyst

Req #: 170122501
Location: Columbus, OH, US
Job Category: Technology
Job Description:


Chase Consumer & Community Banking serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Our 129,000 employees serve our customers in 57.5 million households by following Chase's Five Keys to a Great Customer Experience.


JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments and to enable Chase to deliver a highly personalized and real time experience that our customers expect.


The online and mobile channels for Chase currently support more than 32 million active customers; 9 million customers interact with us daily, making Chase the most visited banking portal in the USA. Positioned within the Consumer and Community Banking line of business, the Digital Technology team is responsible for setting and executing strategies that align with business objectives and drive innovation across Chase Online and Mobile, helping to establish the best Digital Banking customer experience in the industry.


The Business Systems Analyst (BSA) team within Digital Technology plays a pivotal role in the success of the organization, bridging the gap between the development, design and product management teams. The Feature Business Systems Analyst (fBSA) is the face of the BSA team, working closely with our business and technology partners to produce meaningful stories for our development teams to execute. The fBSA is relationship builder, negotiator and a problem solver.



The fBSA typically (but is not limited to) performs the following:

  • Face off to the business, constantly negotiating scope and resolving conflicting priorities.
  • Translates requirements into meaningful stories that the scrum team(s) can deliver against.
  • Work with developers, user experience designers, subject matter experts, legal and compliance teams to obtain a well-rounded understanding of what is being asked for and our ability to deliver it within the constraints of our banking environment.
  • Assesses potential impacts and changes to our core UIs, middleware services and frameworks.
  • Maintain a living evergreen repository so that we always have an understanding of our current state.
  • Juggle multiple projects and initiatives at any given time, all with aggressive delivery expectations.

Minimum Qualifications

  • Bachelor’s Degree within a technical field.
  • Proven strong analytical and problem solving skills.
  • Have played a Lead role in a large program.
  • 7 years of hands-on experience as a Business Systems Analyst, Systems Analyst, Technical Analyst or a related discipline with an emphasis on delivering cutting edge technology within finance.
  • Superior verbal and written communication and negotiation skills with the ability to forge lasting relationships at all levels of seniority.
  • Experience of working with Agile Development teams.
  • SOAP, XML, JSON and other similar web service protocols/technologies.

Preferred Knowledge and Experience

  • Retail/Consumer banking and investment products.
  • Web service and database technologies.
  • Appreciation of responsive web design.
  • Appreciation of web service design.
  • Behavioral Driven Development (BDD).
  • Experience of working with JIRA.
  • Experience of working with Requirements gathering tools, like Blueprint.


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