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Treasury Services Client Services - Analyst

Req #: 170122596
Location: São Paulo, SP, BR
Job Category: Relationship Management/Sales
Job Description:
  • Interfaces with clients & internal service partners to advocate client needs and solutions;

  • Uses thorough product knowledge to resolve unique or challenging issues on an individual needs basis ;

  • Escalates issues when necessary

  • Acts as a point of escalation for client with the internal areas

  • Analyzes client disputes and offers solutions that fit both client and company needs;

  • Monitors daily performance against established metrics;

  • May create and maintain client service calling plan, schedule and coordinate service reviews;

  • Knows the client's business and internal workflows; identifies ways to streamline.

  • Oral & Written communication in English
  • Ability to act beyond established guidelines
  • Experienced on Financial Institutions and Corporate relationship, products and services
  • Problem solving
  • Analytical skills
  • Organizational skills
  • Client relationship
  • Sales presentation skills
  • Multi-tasking skills
  • Issue resolution
  • Attention to detail
  • MS Office Skills
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