Interfaces with clients & internal service partners to advocate client needs and solutions;
Uses thorough product knowledge to resolve unique or challenging issues on an individual needs basis ;
Escalates issues when necessary
Acts as a point of escalation for client with the internal areas
Analyzes client disputes and offers solutions that fit both client and company needs;
Monitors daily performance against established metrics;
May create and maintain client service calling plan, schedule and coordinate service reviews;
Knows the client's business and internal workflows; identifies ways to streamline.
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