The lead role will be responsible for operational performance of multiple systems across various lines of business within the firm. The individual will partner with key stakeholders to enhance the customer experience across lines of business. The individual will contribute towards the design, implementation and analysis of customer and system performance trends to optimize the customer experience and shareholder value across the CCB Organization. This includes communicating analytical results and control reporting information to senior business partners. This person will be expected to improve existing processes while developing innovative solutions for customer contact channel and applications through the development of controls and insights.
This position will also be responsible for:
The qualified candidate will possess:
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