As a Business Systems Analyst I you will be part of the Call Routing team delivering Telephony solutions supporting the Chase customer's experience when they contact our CCB Call Centers. The Call Routing team is part of Operations Infrastructure within CCB Operations and is responsible for developing and managing Centers of Excellence focused on business support capabilities that reach across the various CCB business functions.
You will be accountable for interpreting business requirements and implementing technical call routing solutions in collaboration with our senior leaders across CCB. This role will perform research and analysis - recommend solutions and drive decisions that make a positive impact for our customers. You will own and champion multiple business/technical processes, standards and controls. The technical aspects of your role will include the ability to create and maintain complex configurations within Genesys, troubleshoot issues and coordinate efforts with stakeholders and other internal operations and technology teams.
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