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Data Security Investigations Operations Analyst

Req #: 170119319
Location: Tempe, AZ, US
Job Category: Technology
Job Description:

This is an excellent opportunity for a self-starter who thrives in a fast-paced and team-oriented environment where strong analytical, technical and investigative skills, are leveraged to support our company's ability to deliver world class customer centric solutions to its internal and external customers. 


The Data Security Operations Analyst I will provide systemic enhancements to the review process, new report and process development, perform quality evaluations on reporting, and the identification of risk control opportunities as well as system and reporting issues.


The Data Security Operations Analyst I will develop and enhance strategies to identify potential internal fraud/code of conduct incidents, contributes and implements updates for data security support processes and functions in order to increase business efficiency, improves analysis capabilities, puts into production business initiatives taking into consideration business requirements, scope analysis, customizations, systems integration, user policies, user training and delivery. This position will also provide Fraud  Recovery technical assistance.


  • Reporting Tasks

    • Report Building: New Report requirements, development, and testing

    • Report Maintenance, Delivery and Distribution:  Updates to design or data in production report, change to schedule, compiling data for report, refresh report, report generation, distribution.

    • Production Support and Issue Resolution: Defect resolution, access administration, unplanned break fix, resolve data issues, training, user support.

    • Ad Hoc Reporting Requests: One-off queries, answering one-time business questions, point in time request, non-production reporting.

  • Database Development and Management

  • Conduct in-depth and detailed oriented business analysis to:

  • Provide insights/root causes for business performance

  • Identify new operational and process opportunities. 

  • Data Analytics: General analysis of business, general data analysis, support for ad hoc analytic requests, business case development

  • Process Monitoring and Analytics: Information gathering, time and motion analysis, data exploration.

  • Own and coordinate multiple projects with competing priorities

  • Starting from identifying opportunities, understanding business requirements, collecting / analyzing data, validating and making recommendations

  • Present analyses / recommendations in verbal and written form to business leadership and peers, concise and easy to understand  


  • Strong analytical, interpretive and problem solving skills, which require interpreting large amounts of data and its impact in both operational and financial areas

  • Bachelor's and / or equal proven work experience in a quantitative discipline (Mathematics, Statistics, Operations Research or similar) from an accredited college / university required and/or proven work experience demonstrating abilities and knowledge.

  • Fraud /Credit Card/Debit Card/Retail Banking knowledge preferred

  • 3+ years of related analytical experience

  • Self-starter, works well independently and as a team player

  • Strong Knowledge and demonstrated experience with software packages / platforms (SAS, SQL, UNIX, Teradata, Oracle), and MS Office related products (Excel, PowerPoint, Access)

  • SAS programing is required.

  • Ability to thrive in a dynamic and fast-paced environment

  • Must be adaptable to changing work priorities to address fast-moving fraud trends

  • Ability to use business judgment to guide analysis, draws implications from analysis, and synthesize into clear communication.

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