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Team Leader- Credit Card Collections

Req #: 170118928
Location: Phoenix, AZ, US
Job Category: Collections
Job Description:
2 positions available:
-Sunday - Thursday OR Tues-Sat from 1:00 pm to 10:00 pm(Includes 10% -Shift Differential)
AND
-Tuesday - Saturday from 6:00 am to 3:00 pm
 
Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next−for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking service center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping employees assist customers to resolve their questions and concerns. 
 
We have opportunities for experienced Team Leaders in our Card Collections group.
 
Our Collections group creates and delivers the right solutions by partnering with our customers to provide the right solutions for delinquent credit card accounts.
 
We are looking for individuals with a passion for managing a team and the following skills:
  
Leadership Skills:
  • Develop and lead team of Specialists
  • Lead by example and coach on key behaviors to drive results
  • Responsible for performance management
  • Select and retain talent
  • Identify ways to support inclusion and diversity
 Customer Focus
  • Resolve employee and escalated customer problems and inquires
  • Operates with urgency and meet deadlines
Communication Skills
  • Communicate both verbally and written
  • Ability to influence internal and external business partners  
  • Relationship management
 Problem Solving Skills
  • Conflict resolution skills  
  • Prioritize diverse workloads
Analytical Skills
  • Participates in execution of strategy  
  • Specialized functional or technical knowledge that allows for independent thought and action on important department activities  
  • Required to abide by all applicable regulatory and department practices and procedures
  • Drive risk and control initiatives
Computer Skills:
  • Experience with multiple browsers, multiple tabs,  window navigation and instant messenger tools
  • Fluency in Windows Operating Systems and Microsoft Office tools
 Work schedules vary and could include a schedule that includes working in the evening and on the weekend
Qualifications
  • Requires leadership experience. Prefer two years management experience.
  • Collections experience is required. Call Center experience preferred
  • Strong communication and organizational skills
  • Ability to lead and motivate a team of up to 18 Specialists
  • Must be willing to work in an environment that requires phone-based customer interaction
  • Advanced proficiency with computer functions with MS office suite strongly preferred
  • High School Diploma or equivalent required, Bachelor’s Degree preferred
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