As a Technology Operations Manager, there will be strong focus on uplifting new application support model, in addition to incorporating new firm wide tools into daily production. You and your team will work with the business and technology leadership in defining, prioritizing and achieving strategic objectives, defining short and long term objectives for projects and technology platforms. Regularly communicate status of program to all impacted stakeholders. Clearly define project objectives, lead the development of the implementation plan, and oversee the execution of that plan. Provide the technical management team with constructive feedback as it pertains to project or overall program performance. Ensure compliance of application development activities for system integration with third party vendor solutions with technology risk policies. Analyze project risks, costs, and benefits and makes relevant recommendations to business and technology leadership team. Develop processes and tools that encourage continuous performance improvements.
This position requires a strong self-starter who can proactively engage a virtual, cross organizational team without formal direction, and who has senior level interpersonal skills such as influence management, negotiation, and analytical/problem solving skills.
Proficient in Microsoft Office Suite and familiarity with Microsoft Project is require
24/7 Customer Support and Service Delivery Model
Performance Metrics & Reporting
Technical Problem Resolution
Business Applications Knowledge
Business Continuity/Resiliency Knowledge
Corporate IT Audit Process
IT Risk Management
Business Continuity Risk Assessment
Infrastructure Product KnowledgeLotus Notes
Operations Systems and Data Sources Knowledge
Technical Systems Operations Management
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