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Technical Operations Manager

Req #: 170117547
Location: Tampa, FL, US
Job Category: Technology
Job Description:

As a Technology Operations Manager, there will be strong focus on uplifting new application support model, in addition to incorporating new firm wide tools into daily production. You and your team will work with the business and technology leadership in defining, prioritizing and achieving strategic objectives, defining short and long term objectives for projects and technology platforms. Regularly communicate status of program to all impacted stakeholders. Clearly define project objectives, lead the development of the implementation plan, and oversee the execution of that plan. Provide the technical management team with constructive feedback as it pertains to project or overall program performance. Ensure compliance of application development activities for system integration with third party vendor solutions with technology risk policies.  Analyze project risks, costs, and benefits and makes relevant recommendations to business and technology leadership team. Develop processes and tools that encourage continuous performance improvements.


This position requires a strong self-starter who can proactively engage a virtual, cross organizational team without formal direction, and who has senior level interpersonal skills such as influence management, negotiation, and analytical/problem solving skills.  

  • Working knowledge of Consumer & Community Bank (CCB) IT and its supporting Lines of Businesses strongly preferred
  • Extensive experience establishing and managing to project plans and key milestone dates
  • Ability to develop and manage a project budget
  • Experience with projects in multiple technologies, functions and industries
  • Experience with Agile and waterfall software development methodologies
  • Proficient creating senior management presentations using MS PowerPoint
  • Experience managing resources that are geographically distributed and culturally diverse.
  • Strong written and oral communication skills
  • Excellent judgment and decision making
  • Ability to resolve conflict & facilitate decision-making
  • Proven ability to make complex decisions based on experience, analysis and judgment.
  • Flexible, process-oriented, organized, with excellent analytical & troubleshooting skills
  • Formal project management training and PMP Certification  is preferred

Proficient in Microsoft Office Suite and familiarity with Microsoft Project is require


24/7 Customer Support and Service Delivery Model

Performance Metrics & Reporting

Technical Problem Resolution

Business Applications Knowledge

Business Continuity/Resiliency Knowledge

Change Management

Corporate IT Audit Process

IT Risk Management

Asset/Inventory Management

Business Continuity Risk Assessment

Customer Service

Infrastructure Product KnowledgeLotus Notes

Operations Systems and Data Sources Knowledge

Vendor Management

Technical Systems Operations Management



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