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Card Services - Strategic Analytics

Req #: 170123004
Location: Wilmington, DE, US
Job Category: Marketing/Communications
Job Description:
JPMorgan Chase & Co.. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at Chase Consumer & Community Banking serves nearly 60 million households and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Chase Card Services consists of two businesses: Consumer and Small Business and Commercial Card. The No. 1 credit card issuer in the U.S. based on loans outstanding.
Consumer and Small Business offers a broad array of credit cards to meet the needs of individual consumers and small businesses. Our portfolio includes Chase-branded credit cards - Sapphire, Freedom, Ink and Slate as well as co-branded credit cards offered in partnership with well-known brands and organizations, including AARP, Amazon, Disney, Marriott, Southwest Airlines, United Airlines, and many others in the United States and Canada.
The Chase Ink marketing team is focused on growing small business spend market share among the ~28MM small businesses.  As we transform our marketing strategy to capitalize on the opportunity, we are embarking on a journey to enhance our customer segmentation and targeting across campaigns. 
This dynamic position on the Chase Ink marketing team will be focused on developing the existing Customer segmentation strategy, the prospect segmentation strategy, and optimizing our targeting across all marketing initiatives to improve overall performance.  Specific goals and measures of success will include improving the efficiency and effectiveness of our advertising, acquisition, and existing Customer campaigns; developing ‘Best Customer’ strategies; and partnering across the team to evolve our marketing strategy. 
Description of Responsibilities:
  •  Develop existing customer and prospect segmentation strategy leveraging internal and external resources
  • Enhance our targeting strategies across all marketing initiatives
  • Interrogate external data sources to identify opportunities to improve marketing performance   
  • Identify opportunities to expand into new areas, generate awareness, acquire customers, and engage prospects
  • Effectively partner with internal key stakeholders across the organization to drive marketing improvements and deliver business results
The team seeks a self-motivated person who has the combination of analytical, relationship and leadership skills to effectively lead our segmentation and targeting across all aspects of our marketing strategy.  Incumbent must demonstrate the ability to understand internal and external data sources, and effectively translate data into insights to optimize our marketing strategies. 
Experience Required:
  • 7+ years relevant experience within marketing, finance, or risk analysis; credit card specific experience is preferred 
  • Demonstrated cross-functional leadership, partnership, influencing, and creative problem solving skills
  • Results focused self-starter effective at prioritizing and managing multiple initiatives concurrently
  • Strong interpersonal effectiveness with ability to collaborate and work well with all levels of management and across organizational boundaries
  • Demonstrated ability to collaboratively lead and influence cross-functional teams
  • Ability to think analytically, manage complexity, and deal with ambiguity
  • Exceptional presentation skills with an aptitude to bring disparate ideas together in a meaningful way
  • Experience with programming skills to synthesize large volumes of data.  SAS and SQL preferred.
  • Proven ability to consistently deliver meaningful results
  • Bachelor’s degree required
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