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Senior Metrics Analyst, Project Execution

Req #: 170123236
Location: Columbus, OH, US
Job Category: Project Management
Job Description:

JPMorgan Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments and to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.

 

The online and mobile channels for Chase currently support more than 32 million active customers; 9 million customers interact with us daily, making Chase the most visited banking portal in the US.   Within Consumer and Community Banking, the Digital IT team is responsible for setting and executing strategies that align with business objectives and drive innovation across Chase Online and Mobile, helping to establish the best Digital banking customer experience in the industry. 

 

The Project Manager for Digital Services bridges the gap between technology, design and product management. In this role, you will work with work stream leads to identify and define requirements for new and existing program metrics. You will also work closely with the metrics production team to relay requirements for the creation of new program metrics.

 
Responsibilities:
  • Translate business and design requirements into technical requirements for metrics production team
  • Perform critical analysis on information consolidated from multiple sources, identify and resolve conflicts, and break down high-level information into detailed workable requirements
  • Work with metrics production team and program work stream leads to understand the work effort for a requirement
  • Act as liaison between program leadership and the metrics production team
  • Promote and participate in the continuous improvement of structure, processes, tooling to enable the teams to deliver more value
  • Ensure metrics data is accurate and relevant
  • Identify opportunities for process and tool improvements and drive those from concept to implementation

This role requires a wide variety of strengths and capabilities, including:

  • BS/BA degree or equivalent experience
  • Expertise in application, data and infrastructure architecture disciplines
  • Advanced knowledge of architecture, design and business processes
  • Keen understanding of financial control and budget management
  • 10+ years of combined experience in project management, business analysis, software development or information technology
  • Experience with Tableau and other Business Intelligence tools
  • Experience creating senior management level metrics
  • Knowledge of Agile Methodologies and Standards Experience managing geographically distributed and culturally diverse work-groups with strong team management, leadership and coaching skills

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edge mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.


When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. 


At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.  So if you're ready to put your passion for technology to work in a way that makes a real difference, apply today.



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