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Commercial Bank – Associate Collateral Manager - Wholesale Lending Services (Chicago, IL)

Req #: 170124571
Location: Chicago, IL, US
Job Category: Operations
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide.  The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management.  A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. services millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its JPMorgan Chase & Co brands.  JPMorgan Chase & Co. is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which includes choices such as fully paid paternal leave time, health care insurance and retirement benefits.


Within JPMC’s Wholesale Lending Services (WLS) group, the Collateral Monitoring team is responsible for ensuring the collateral lien gets filed or remains in place.  The different activities this Team manages are sending real estate documents for recording, following-up on receiving the recorded document back for initial mortgages, final title policies, and vehicle titles.  The team also performs various reconciliations to ensure internal systems reflect the collateral being maintained and performs the notary and sworn document process,   including quality control.


RESPONSIBILITIES:
  • People Management & Leadership – conduct weekly staff meetings and 1 on 1s with team members; evaluate staff’s abilities and development needs to ensure continuous growth, create customized learning/training plans based on individual need; administer HR policies fairly and consistently;
  • Production – monitor and manage work queues and production capacity, maintain service levels, meet client satisfaction survey targets, achieve headcount and expense targets; continually look for opportunities to improve efficiency and create capacity within the team while maintaining controls
  • Risk and Controls – ensure staff is consistently following procedures, timely completing required compliance-related training and meeting quality (QIP) standards; fosters an environment where risk/control issues are escalated and trends anticipated and identified
  • Client/Customer Focus – develop relationships with market and mid-office business partners, manage their requests and issues timely and professionally, participate on market partner calls; work collaboratively with other supervisors and managers in WLS and across lines of business
  • Projects – actively participate in projects within and across WLS centers, manage scrub reports as assigned, and lead or assist in departmental/team projects


QUALIFICATIONS:
  • Undergraduate degree is preferred, but direct job and industry experience will be considered
  • Minimum 3-5 years’ experience serving in a managerial role within the Financial Services industry
  • Must enjoy working with people and have the ability to motivate and lead a team in a dynamic, fast-paced environment
  • Knowledge of legal and collateral loan documentation, compliance, related loan applications or other related experience preferred
  • Strong client focus and ability to partner with various internal and external groups
  • Detail oriented with a strong emphasis on quality; proven track record of driving results
  • Ability to report and communicate results in a clear, concise manner at the appropriate level
  • Excellent verbal and written communication skills; cascades communications to team
  • Strong PC skills in Windows-based and Microsoft suite applications

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