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Application Support - Production Management Associate

Req #: 170118314
Location: Bournemouth, ENG, UK
Job Category: Technology
Job Description:
About J.P. Morgan Corporate & Investment Bank
 
J.P. Morgan’s Corporate & Investment Bank is a global leader in Banking. The world’s corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank supports our clients around the world providing strategic advice, raising capital and managing risk.
 
Who we are
 
The Banking Production Management team is responsible for the  reliability and resiliency of the Banking application stack.  The J.P. Morgan Banking business, consisting of Investment Banking, Treasury Services and Corporate Banking, is one of the largest wholesale banking client franchises the world.  We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.  The  team interacts directly with Business Operations, Product and Client Services plus our partners in Application Development and Global Infrastructure  teams.  Banking applications securely process trillions of payments every day along with providing real time Liquidity and Accounting functions. We also focus on automation and tooling, to eliminate unnecessary manual effort and to enhance our monitoring capabilities.
 
Why Join?
 
It’s an incredible  time for  our industry and specifically the Banking business, the payment revolution continues and will be at the forefront of it. You will be focused on:
  • Owning the relationship between Business operations, Product and technology
  • Providing first-line support for mission-critical payment, liquidity, cash, check processing and accounting applications and micro services
  • Developing specialist knowledge in relevant systems, sharing that knowledge with team members and global partners
  • Liaising with application development and infrastructure teams targeting on-going development, production activity and release management
  • Ownership of major production incidents, working closely with other technology teams in order to resolve business-impacting issues
  • Pro-actively improving the quality of systems and service, and increase business value
  • Upholding and championing bank and Production Management policies, procedures and standards
  • Managing projects through to completion, adhering to project-management best-practices
  • Bringing a DevOps mind-set to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale
QUALIFICATIONS
  • Knowledge and experience in the interplay of infrastructure and applications – specifically the intricacies of operating systems, servers,  hardware,  storage, database, and middleware
  • Experience of business process redesign, delivering efficiencies in people based activities
  • Proactive with willingness to take ownership of issues
  • Experience developing and presenting materials for cross functional leadership
  • Proven and successful track record for delivering technical projects on time, on budget across disparate groups and locations
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. 

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 
 
@2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran
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