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Global People Support for Latin America - Analyst

Req #: 170120154
Location: Buenos Aires, C, AR
Job Category: Human Resources
Job Description:
J.P. Morgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, J.P. Morgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about J.P. Morgan Chase & Co. is available at
About J.P. Morgan Corporate & Investment Bank:
J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
The Global People Support (GPS) Solutions Team provides specialized HR solutions to employees, managers, and HR Business Partners.

The GPS HR Solutions team is responsible for:

Supporting the HR Business Partner in the delivery of HR services for managers and employees.

Resolving manager and employee issues in a timely and efficient manner, ensuring a high quality client experience.

Providing knowledge of HR operations, policies and processes and to act as an intermediary with other HR teams.

Focusing on bringing consistency and efficiency to our global and regional processes.

Providing project management support.

Specific responsibilities include:

General Support - Advise managers, employees and aligned HRBPs on general queries relating to HR policies, procedures and benefits. Provide support to HR Business Partners where required.


HR Service Delivery - Have a solid understanding of the HR operational processes and manage transactions and corrections with those teams directly. Transactions may include mass hierarchy and manager changes, job code changes, cost center changes and work location changes.


Performance Evaluation and Compensation –. Assist aligned HR Business Partners and managers (if applicable) on the annual performance and compensation cycle. Prepare documents for talent reviews and calibration sessions.  Assist aligned HR Business Partners during the compensation planning process by ensuring audits are completed.


Domestic and International Relocations – Identify appropriate relocation and assignment provisions, request costings and outline package options to managers.  In partnership with the Expatriate Teams liaise with managers and assignees throughout the relocation process and help coordinate the visa process (where applicable).


Employee Relations – With guidance from HR Business Partners, work through the resolution of employee relations cases such as grievances, DLPs, disciplinary actions and performance monitoring. In partnership with the Employee Relations Team determine the correct process and strategy to minimize any financial, legal and reputational risk to the company. Ensure the relevant stakeholders are aware of any proposed action and have provided the necessary approvals.  Assists with note taking on ER cases as needed


Benefits and HR Specialist Support – partner with Specialist functions within HR (Benefits, Leaves, Payroll, Expats Team etc) to advise managers on escalated / complex situations related situations. Benefits administration for Argentina, managing it’s controls and vendors.


Leavers – Assists with the leaver process for voluntary and involuntary leavers. Where applicable providing guidance on recommendations for involuntary terminations (including Workforce Reductions). Updating the relevant systems and conducting exit interviews.  Manage redundancies/reduction in force process end to end as needed


Core Projects – Work on core projects and support key HR initiatives such as the employee opinion survey and business divestitures. Monitor and drive completion rates of key initiatives where employee and manager input are required.


Reporting and Data Analysis - Reporting and data analysis as required, including headcount, people scorecards, diversity metrics, demographics, attrition and ad hoc reporting. Participate / Lead any systems review designed to optimize data collection and reporting.


Research & Documentation Support - Facilitate HR Business Partners in developing presentations and content for management meetings and strategic people discussions.



Excellent verbal, written and oral communication skills.

Fluent in Spanish and English.

Able to influence stakeholders and feel comfortable with ambiguity.

Transactional and operational experience, handling end-to-end processing of complex activities to support managers & HRBPs

Excellent organization and attention to detail with the ability to handle multiple demands and shifting priorities.

Client-service focused team player who operates with a sense of urgency and professionalism. Knows when to escalate matters for appropriate resolution.

Proficient in MS Office particularly with Excel and PowerPoint.

Critical thinking and analytical skills; identify issues and trends, develop solutions and/or recommendations to address root cause and mitigate risk to the firm.

Knowledge and understanding of HR systems preferred (i.e. PeopleSoft, Manager Connection, AnswerKey, etc.)

Undergraduate degree in Business, Human Resources Management or equivalent Human Resources experience preferred.

HR experience and understanding of local employee regulations in Argentina and Brazil.

 Specific skills and experience preferred but not required:

Understanding of and/or previous exposure to employee relations activities and employment    law.



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