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Director of New Innovation

Req #: 180000228_4
Location: San Francisco, CA, US
Job Category: Operations
Job Description:
The Director of New Innovation is responsible for identifying new innovations to provide a seamless customer experience across products, channels and operations

He/She will be responsible for identifying leading edge technologies in partnership with technology to improve the cost structure, employee experience and deliver customers with capabilities to manage their holistic “One Chase” banking relationship

He/she will be responsible for the strategic assessment of opportunities in partnership with technology and cross-JPMC partners

He/she will partner with Operational leaders to determine what key business challenges need to be improved/modified/eliminated and determine what new and existing technologies can drive viable solutions

He/she will partner with the Customer Journey team to understand the end-to-end strategies and where new innovations are necessary/needed/adding value to execute on the journeys

He/She will create a robust pipeline of new technologies that will deliver on the business needs of operations as well as the end-to-end Customer Journeys

Key Responsibilities:


Define multi-year strategy to move forward key technologies

Align and partner across operational disciplines (Collections, Service, Fraud, CTO) to determine areas of focus/transformation

Identify and evaluate acquisition, partnership and investment opportunities with a bias towards actionable intelligence and/or results

Identify existing partnerships and Fintechs to drive forward the customer journeys and operations transformation

Attend industry events and keep abreast of the latest innovations and technologies to solution business/customer needs

Identify pipeline of opportunities and create and communicate : what business needs it solves, timing on implementation and how it fits into the broader CCB Operations strategy

Strategize at both the macro level, as well as for more tactical outcomes

Monitor and analyze market/ competitive intelligence (traditional and non-traditional) and internal product and partner development efforts

Partnering across JPMC to identify new and existing partners to aid in the execution of the strategy

  • 10+ years of relevant experience in business strategy and execution
  • Candidates must have experience in both building strategy and executing it with demonstrable results and outcomes
  • Strong leadership skills with proven ability to influence and communicate with stakeholders across functions and at all levels (business, technology, operations, executives, peer and staff)
  • Strong interpersonal skills and demonstrated success in building collaborative relationships with ability to influence the development and execution of key operational strategies and project
  • Proven communication skills, both verbal and written, with ability to present to varied and large audiences, including executive updates
  • Capable of navigating in dynamic and complex organization environments
  • Well-developed ability to attract, train, motivate, develop and retain employees
  • Bachelor's degree required, Advanced degree is desirable


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