Apply Now    

Business Systems Analyst I

Req #: 170102710
Location: Columbus, OH, US
Job Category: Operations
Job Description:

Centralized Support Services (CSS) Analytics & Reporting provides contact center performance management tools, analytics and reporting for CCB Ops. This position is in the Data Management group of CSS.


  • Landing data for Analytical requests in the appropriate environment (SQL Server/ SAS/ Green Plum/ Flat Files etc.)
  • Maintaining appropriate Controls on the data landing environments
  • Design monitoring methods to track usage
  • Maintaining/ Periodically refreshing key data elements in the Data Landing Environment
  • Perform DBA activities on the landing environments
  • Create & maintain effective documentation
  •  Adhere to processes followed with in the Organization
  • Track time & progress in JIRA & Clarity in a timely manner
  •  Actively participate in the events conducted


  • Bachelor's degree or equivalent required. 
  • 2 to 5 years of experience with SQL Server, SSIS, SSAS
  • Work with version control tools like Subversion and project tracking tools like JIRA in a team setting.
  • Proficient in Microsoft Office applications.
  • Experience working across different tool stack (MS SQL, Oracle, Teradata, SAS, R, Green Plum etc.)
  • Strong understanding of the functioning of a Call Center
  • Familiarity with the Industry standard tools like IVR, Avaya, NICE, Genesis etc.
  • Natural curiosity
  • Very strong organizational, task management and prioritization skills
  • Strong troubleshooting and problem solving skills
  • Competent written and verbal communication skills
Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Other Information

Apply Using LinkedIn

You can also apply using your LinkedIn® profile. It may save you some time because your information will be automatically transferred into our system. Just click on the LinkedIn logo when you get to the application screen and follow the directions.

Submit an Updated Résumé

During the application process, be sure you have an up-to-date copy of your Résumé, your cover letter and any other documentation you would like to submit.