JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
The Corporate Technology Application Support Monitoring team provides support of hundreds of applications across the CT Portfolio in a 24x7 environment. We focus on consistent methods and technologies to manage the health, performance, and support costs, while reducing risk while delivering high value across the Corporate Technology portfolio. We strive to deliver value to our business partners through service excellence, innovation and efficiency gains.
As an Application Support & Monitoring – Operations Analyst, identify opportunities to improve support quality and efficiency through automation and tool implementation/configuration. This role is expected to be a process improvement and efficiency leader within the global team for the services we provide and tools we utilize.
As a senior role within the ASM Support team, providing the day-to-day support as others on the team, while acting as a consultant to customers and global ASM Staff for services, technology and tools. This will include reporting and analysis of the services provided by ASM and identifying and implementing new or enhanced tools, process improvements or automation – enabling increased application resiliency through avoiding or minimizing outages and impacts.
Key responsibilities include:
This position requires the ability to work weekends (intermittently) and evening work.
Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.
Sign in to our application system to continue your job search.
Current employees sign in here.
You can also apply using your LinkedIn® profile. It may save you some time because your information will be automatically transferred into our system. Just click on the LinkedIn logo when you get to the application screen and follow the directions.
During the application process, be sure you have an up-to-date copy of your Résumé, your cover letter and any other documentation you would like to submit.