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Communications Analyst- Columbus, OH

Req #: 170124578
Location: Columbus, OH, US
Job Category: Marketing/Communications
Job Description:


Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to



Marketing and Communications at Chase starts with identifying what our customers truly need—and then finding unique ways to communicate how our products and services can help make their lives better. Marketing and Communications impacts the firm's lines of business through best-in-class strategy and execution. Embraced as an integral part of the business, the organization develops marketing strategies and executes communication strategies that support business needs and goals.


Position Description:


We're looking for a Communications Analyst to join our small, dynamic team to help us support a wide variety of communications. You’ll:


·         Be responsible for support tasks that run the gamut—everything from updating content on existing internal websites to collecting and reporting metrics for all communication channels

·         Assist with user testing, change validation and other responsibilities to help us maintain CCB’s communication channels (mobile, web and email)

·         Support communications for employee events, such as town halls, quarterly business reviews and executive bus trips

·         Design, manage and maintain databases and internal SharePoint sites

·         Help with other projects as assigned from communication groups within Chase’s consumer lines of business

·         Collaborate with writers, designers and developers to perform daily communication support tasks and special projects


This role requires strong technical aptitude, ability to self-prioritize, exceptional accuracy and proofreading skills, plus a service-focused approach to working with internal clients. We work in an ever-changing, fast-paced environment and we value the ability to juggle multiple projects and appreciate people who sweat the details.


Does this sound like you?


Responsibilities and duties:

·         Use Adobe Site Catalyst Report builder, Tableau and Microsoft Office to generate readership reports

·         Create repeatable processes for data analysis and visualization in Tableau

·         Create repeatable processes for people analysis with regards to employee events and attendee management

·         Format Outlook messages with complex tables and graphics

·         Extract data from firm’s targeted email platform given specific use cases

·         Serve as a Tableau Subject Matter Expert (SME), training colleagues and communications professionals as needed

·         Format and distribute large-scale employee communications through a targeted email tool

·         Own and update a number of internal reference guides and job aids

·         Set up large-group conference calls and provide general logistics support for special employee events, town halls and communications projects




Qualifications & Skills:


·         Bachelor’s degree in Information Technology, Information Science Technology or a related field preferred

·         1‒3 years similar work experience in a professional environment

·         Excellent documentation writing fundamentals, editing and proofreading skills

·         Strong technical aptitude, attention to detail, ability to problem-solve and learn processes and technology quickly

·         Demonstrates flexibility, adaptability and ability to work under pressure

·         Willingness to provide support outside of normal business hours, when needed

·         Comfortable working with ambiguity and transforming rough ideas into client-ready deliverables

·         Possesses interpersonal and relationship-building skills to support and communicate with subject-matter experts or Communications colleagues who have limited technical knowledge

Required experience with the following technologies:

·         Advanced proficiency with Microsoft Office, particularly Excel

·         Basic knowledge of targeted email and survey creation software

·         Basic knowledge of web analytics tools

·         Basic knowledge of HTML/CSS

·         Basic knowledge of content management systems

Experience with the following is a plus:

·         HTML email best practices

·         Responsive web design

·         Accessibility best practices

·         Adobe Creative Suite

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