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DevOps / Site Reliability Engineer

Req #: 170111811_1
Location: Brooklyn, NY, US
Job Category: Technology
Job Description:

As a member of our Infrastructure Development team, you’ll immediately put your love of technology into action. Each day, you and your team will be responsible for making sure our platforms, servers and networks are online and secure. You’ll work together, evaluating, selecting, implementing, integrating, maintaining, upgrading, documenting and designing our infrastructure. You’ll find new and creative solutions to troubleshoot and resolve issues. Communication is key, both in problem solving with your supervisors and collaborating with your coworkers, as well as other teams in the network.


This role requires a wide variety of strengths and capabilities, including:

  • Ability to articulate and share clear, concise complex technical findings to management in understandable terms
  • Maintains proficiency in these key areas:
    • Hardware Architecture (performance testing, monitoring, operations)
    • Hardware Benchmarking (Agile, program managements, network management)
    • Design (compliance, security)
    • Network Engineering (planning, provision)
  • Proficiency in more than one specific infrastructure technology
  • Ability to execute with understanding of best practices and JPMC policies top of mind
  • Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals
  • Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
  • Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
  • Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
  • Practice sustainable incident response and blameless postmortems.
  • Be part of a dynamic team that provides round-the-clock 24x7 coverage to ensure service uptime and stability, including the occasional need to provide coverage outside of business hours.
  • Thrive in a team environment with strong interpersonal skills. Collaborate and build relationships with engineers, development teams, architects, operations partners, and business clients
  • Establish, and regularly update, multi-phase delivery roadmap

JPMorgan Chase's Core Foundation Services (CFS) group, within Global Technology Infrastructure, designs and delivers critical and foundational platform solutions for all technology infrastructure systems across all lines of business. This includes the engineering design and delivery of platforms for Directory Services, Authentication and Privilege Management, Configuration Management, IPAM, Orchestration, Reference data, and more.


The CFS team is seeking a DevOps / Site Reliability Engineer that combines software and systems engineering to build and run large-scale, massively distributed, fault tolerant system. Candidate will build creative engineering solutions to operations problems, including optimizing existing systems, building infrastructure and eliminating work through automation. Candidate will work with various cross-functional teams, and must be able to work in a global team setting and adapt to dynamic requirements. As SREs are responsible for the big picture of how our systems relate to each other, candidate will use a breadth of tools and approaches to solve a broad spectrum of problems

  • Experience in one or more of the following: Java, Python, Perl, C/C++ or Ruby. (3-5 years)
  • Solid knowledge in Linux, Unix and/or Windows operating systems (3-5 years)
  • Solid knowledge of SQL and scripting (3-5 years)
  • Solid knowledge of configuration management tools (Puppet/Chef etc.) and monitoring tools (3-5 years)
  • Knowledge of cloud and virtualization technology a plus.
  • Experience with algorithms, data structures, complexity analysis and software design.
  • Experience in Agile SDLC practices with strong focus on continuous integration and continuous delivery pipeline automation and tooling, DevOps, distributed version control system, and agile methodologies.
  • Interest in designing, analyzing and troubleshooting large-scale distributed systems.
  • Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
  • Ability to debug and optimize code and automate routine tasks
  • Proven ability in developing relationships with stakeholders, communicating project/program status, and understanding detailed business requirements across multiple project initiatives
  • Excellent interpersonal and communication skills, including ability to negotiate compromise and demonstrate diplomacy in sensitive situations and to interact effectively with peers and management across diverse cultures

Our Global Technology Infrastructure Group is filled with innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and cost-effective approach to deliver a wide variety of high-quality products and services. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.


When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.


At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.


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