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Product Manager Sr

Req #: 170124280_1
Location: Columbus, OH, US
Job Category: Marketing/Communications
Job Description:
  • Chase:

    Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.

     

    Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.

 

  • Within the Digital organization, support the Home Lending Relationship Management team responsible for partnering with the line of business to develop digital strategy, coordinate execution of key projects and drive key business metrics.
  • Serve as primary point of contact for Home Lending One Chase experience initiatives within Digital properties including, but not limited to, Digital Account Opening (DAO), Pay Chase, API, Mobile and Virtual Assistant. 
  • Coordinate execution of key projects across functions, domains, channels and enablers to ensure desired outcomes.
  • Spearhead the execution of prioritized projects in the roadmap and provide expertise & guidance into initiatives which cross-impact the product.
  • Lead day-to-day project execution for Home Lending Originations, Home Equity, Servicing and Marketing priorities. 
  • Manage communications and relationships with cross-impacted initiatives and stakeholders to ensure business needs are met.
  • Partner with the business, digital domain and digital channel leaders to forge compelling customer experiences and capabilities. 
  • Analyze and synthesize key themes from product analytics, user experience research, competitive & market analysis and company goals to drive line of business priorities.
  • Form powerful relationships with Digital and Home Lending to advance CCB objectives.



 

    • 7+ years of Consumer Lending experience as well as Chase business practices, record of individual technical achievement and consumer lending landscape;
    • Digital expertise – subject matter expert on mobile and online technology, Chase systems, processes and external innovations;
    • Expertise in defining and building out roadmaps and business models;
    • Exceptional interpersonal skills and ability to problem solve;
    • Ability to influence stakeholders with diverse points of view;
    • Structured & strategic thinker, effective communicator with excellent written communication and MS Office proficiency skills;
    • Proven track record of Consumer Lending project management;
    • Ability to prioritize multiple projects and efforts according to business need and industry trends;
    • Familiarity with the Home Lending business services and offerings;
    • Demonstrated ability to manage tight delivery timelines and calmness under intense pressure;
    • Commitment and self-motivation suitable to a start-up team;
    • BS or MS in Business or comparable field of study


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