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HR Oversight and Control Associate

Req #: 180001116
Location: New York, NY, US
Job Category: Human Resources
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
JP Morgan Chase is committed to providing their employees with the best possible products and services.  The Human Resources Oversight and Control Function is committed to continuous improvement of the operational risk and control environment and improving overall business performance.
The Human Resources Oversight and Control team provides strategic support to Senior Human Resources Executives in the management of the operational risk and control environment, servicing the entire global population of JPMC, currently totalling over 260,000 employees worldwide, in 60 countries. The HR Oversight and Control team is global and has representation across North America, Latin America, EMEA, and Asia Pacific.  This role will also focus on strengthening the control environment, improving business performance and partnering with internal control partners to ensure the agenda is delivered to protect the HR function from the various risks inherent to its processes.
Key Responsibilities:
Working within the Human Resources Oversight & Control Center of Excellence Team, supports strategic operations including reporting/analytics and executive meeting & presentation material management.  Supports driving all RCSA-related activities (annual process, control testing, action plans/issue management) as well control activities such as Inter Affiliate Services (IAS), Office of Legal Obligations (OLO), Sarbanes-Oxley (SOX), Consecutive Leave, e-mail blocking and all other control activities. 
Responsibilities Include:
  • Working with HR O&C leadership to manage monthly Control Committee and Forum presentation material management according to timelines.
  • Manage the collection of feedback and recommendations to enhance our reporting, dashboards and SharePoint site for our HR Community. Partner with HR Workforce Analytics to implement technology change needs. 
  • Working as part of the O&C team to coordinate all aspects of the RCSA lifecycle including but not limited to planning, substantiation/controls testing and issue/action plan reporting
  • Ensure adherence to the required firm wide policies and procedures around RCSA, Issue Management, Office of Legal Obligations, Consecutive Leave, Cyber Risk Polices, Risk Events, Privacy breaches, User Tools and SOX. 
  • Partnering with Risk and Control partners and HR Oversight & Control partners to advise, guide, and support Global HR groups by supporting firm-wide strategic initiatives
  • Supporting the RCSA Lead (HR Oversight & Control) to:
    • drive the HR Controls organization RCSA strategy and ensure all RCSA artifacts are appropriately completed including: end to end process flows used to facilitate the identification of risks and controls, handshakes, risk and control matrix, residual risk reviews etc.
    • ensure adherence with the RCSA Oversight & Control Standards and other critical firm policies
    • develop RCSA hierarchy and assessment units to enable consistent end to end risk and control views
  • Interact with audit to coordinate informed responses to inquiries
  • Assist business managers in developing Root cause of analysis of any issues identified and monitor the progress on the action  plans
  • Understand key controls and how they impact the business from an operational perspective.
  • Understand and comply with regulatory requirements
  • Drive and execute special projects of the HR Oversight and Control organization timely and efficiently.
  • Knowledge of HR Functions, Policy & procedures beneficial but not essential
  • Experience of operational risk and control, and RCSA
  • Professional team-player with exceptional attention to detail and excellent written and verbal communication skills
  • Strong proficiency in Microsoft Excel.
  • Proven ability to prioritize and efficiently complete assignments while maintaining the highest quality
  • Ability to think globally and understand implications beyond project specifics
  • Excellent organizational skills
  • Excellent judgment and logic to handle sensitive information
  • Exceptional problem solving skills as well as the ability to create logical and realistic solutions under tight deadlines
  • Ability to perceive risks and make decisions quickly, often with incomplete information
  • Ideally the candidate will have prior experience in reviewing , writing or advising on policies and procedures  
  • Strong interpersonal, and collaboration skills, with the ability to successfully engage a broad range of business partners across various business segments and key support functions, to achieve goals
  • Project management, analytical and communication skills are key with the ability to directly address conflicts and escalate issues where appropriate
  • Detail oriented, with a highly disciplined approach to process and quality control.  Attention to detail and quality is critical in this role
  • Willingness to ask questions, challenge the process and seek out answers.


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