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Associate, Applications Support

Req #: 170123639
Location: Westerville, OH, US
Job Category: Technology
Job Description:
Duties: Respond to service requests from business partners facing support teams, Operations, Risk/control partners, etc. Responsible for end-to-end installation and support of PeopleSoft HRMS, VISTA plus, STAT, Kaba BCOMM and NDM applications. Troubleshoot environment and operational issues in PeopleSoft HRMS, VISTA plus, STAT, Kaba BCOMM and NDM applications. Setup and maintain middleware components such as WebLogic, Apache http server, Apache-Tomcat server. Perform code migrations using STAT, workflow creation and on-board new users into STAT. Apply tax patches using PeopleSoft update Manager. Responsible for setup and maintenance of multi factor authentication and single sign-on in PeopleSoft. Participate in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting. Support Sustained Resiliency, Disaster Recovery, and High Availability events. Maintain security within PeopleSoft by applying SSL certificates. Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production. Coordinate incident management coverage, to ensure appropriate coverage and call facilitation, coordination and communications during critical outage situations. Provide expertise and support during critical incidents, interfacing with all impacted groups.Minimum education required: Bachelor’s degree or equivalent in Information Technology, Engineering (any), or related field.

Minimum experience required: 5 years of experience in Information Technology and PeopleSoft, or related experience.

Skills Required: Must have experience in Peoplesoft HRMS & PeopleTools. Must have experience in installation and support of STAT application to carry out code and object migrations across PeopleSoft environments. Must have experience in middleware suite of technologies such as Tuxedo, WebLogic, Apache-Tomcat & process scheduler servers. Must have experience in upgrading PeopleSoft and PeopleTools to latest versions. Must have experience in applying tax patches using PeopleSoft Update Manager. Must have demonstrated knowledge in single signon and multi factor authentication in PeopleSoft using Janus and Siteminder. Must have demonstrated knowledge in ndm file transfer application. Must have experience in applying SSL certs using Certvault tool. Must have experience in setting up VISTA plus application for reporting purposes. Must have experience in Application messaging using Integration Broker. Must have experience in installation and maintenance of Kaba BCOMM application. Employer will accept any amount of professional experience with the required skills.     
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