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Team Leader - Mortgage Express Support Home Lending

Req #: 170124405
Location: Taguig City, 00, PH
Job Category: Customer Service
Job Description:
Mortgage Express Support: PHL Team Leader
 
About JPMorgan Chase & Co.
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. In Asia Pacific, J.P. Morgan operates through 26 offices in 15 countries and has developed its wholesale banking franchise during a history of almost 160 years in the region. More information about JPMorgan Chase & Co. is available at
http://www.jpmorganchase.com/.
 
The Philippines
J.P. Morgan Chase & Co. began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research and Trading operations.  J.P. Morgan Chase & Co. has a number of legal entities operating in the country, including the Manila branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.  JPMorgan Chase & Co. is also rapidly expanding its Global Service Center to provide services for the firm's various lines of business and support its customers and clients around the world.
 
Description:
As a Mortgage Operations Team Leader, you will manage, coordinate, and direct the daily operation of a unit of non-exempt employees and/or support a processing unit in a product area. You will assign work and set workflow priorities, tracking your unit's performance and monitoring daily business. You will handle exception items, resolve complex issues, coordinate and oversee departmental projects, document and introduce new procedures to your staff. It will also be your responsibility to review and recommend system modifications for processing business.
 

 

Must follow IJP process which includes...
All application requirements (including updated resume) should be posted, submitted and completed in the JobConnect tool
 
Must meet minimum IJP Requirements
At least 12 months in current job and process
Not within the prescriptive period for attendance and/or  behavioural- related corrective action (written warning and above).
Not  in any Performance Improvement Plan (PIP) at the time of application and prior movement to the role
 
Qualifications:
1. Ability to follow complex methods and procedures in diverse routine and non-routine tasks
2. Ability to plan and prioritize
3. Familiarity with office and computer desktop applications.
4. Five years work experience preferred (or specialized education plus a minimum of two years experience, including supervisory work)
5. Home Lending experience is a plus.
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