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Applications & Business Support

Req #: 170120653
Location: Columbus, OH, US
Job Category: Technology
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


Chase Consumer & Community Banking serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Our 129,000 employees serve our customers in 57.5 million households by following Chase's Five Keys to a Great Customer Experience.

Job Description:
Applications Support Analyst will handle a wide range of production support issues pertaining to Mortgage Banking Loan Applications. Conduct effective research on the issue and provide analysis and concise documentation on the issue. Effectively convey root cause analysis of issues to software development staff for process and software changes.
  • Provide production and non-production environment support for critical Applications.  
  • Maintain Business Process Indicator of 99.99% or higher. This includes monitoring of the environment, managing, tracking, and resolving incidents and escalations.  
  • Analyze data processing problems to implement and improve resiliency of the application supported.
  • Performing RCAs for production incidents and preventing reoccurrences.  
  • Partner closely with Application Development, Testing teams, all data consumers, and other dependent support teams. 
  • Participate in on-call rotation for application support, including weekends and off-hours. 
  • Improve productivity, supportability and efficiency by automation of repeatable tasks using tools and scripting. 
  • Create and improve system documentation (Run books, FAQs).  
  • Produce production metrics.
  • Build and foster relationships across multiple organizations.
  • Participate in Disaster Recovery events and Major Event Changes.
  • Performing a daily health check of intra-day/overnight system batch processes.
  • Works with Change Management/ Release Managers on the evaluation of change events. 
  • Runs technical bridges, as required and leverages experience and organizational knowledge to reduce MTTR (Mean Time to Recover).
  • 2+ years experience with Mortgage Banking
  • 2+ years experience with Loan Lifecycle
  • In addition, you will be qualified if you understand business requirements, can write functional requirements, develop detailed technical designs, and build / unit / system test application code
  • Strong working knowledge of business interfaces
  • Ability to work in a fast paced environment
  • Good communication skills
  • Excellent organizational skills and the ability to successfully multi-task

    Preferred Skills:
  • Mortgage Banking Experience is a must in additional to other business interface knowledge
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