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CCB Records Management Consultant – CCB Records Management COE

Req #: 170112476
Location: Columbus, OH, US
Job Category: Operations
Job Description:
 

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.

 

The Consumer and Community Banking Records Management Center of Excellence provides expert advice and consultative services to assist CCB business units sustain adherence to the firm’s records retention policy. This position is a Records Management Consultant who will report to the Executive Director of Image Global Client Services and support strategic planning and sustainment of records retention policy adherence initiatives across all CCB business units.

Responsibilities:

  • Consulting with CCB management to sustain records management programs that align with the firm’s records retention policy.

  • Evaluating existing records management standard processes to ensure ongoing compliance with changing records management requirements.

  • Analyzing records retention performance data to identify consulting opportunities to support compliance sustainment.

  • Maintaining a high level of records management technical expertise, industry knowledge, and professional disposition.

  • Creating metrics and reporting that articulate progress against CCB’s records management objectives.

  • Facilitating the identification of best practices with a cross-section of records management leads across the CCB business units for operational improvement.

Education/Experience

  • College degree preferred
  • Customer or client relationship management experience 
  • Experience working in complex matrix management environment
  • Project Management skills preferred
  • Knowledge or experience with records management practices preferred

Functional Skills/ Knowledge

  • Strong client service attitude
  • Strong analytical skills
  • Enthusiastic and motivated individual
  • Confident, professional approach when interfacing with clients and colleagues
  • Excellent communication skills, eager to deliver outstanding service
  • Adaptable to a fast changing environment
  • Ability to act under pressure, resolve conflicts and adjust to a changing environment is a must  
  • Strong verbal, written, and interpersonal communication skills
  • Ability to manage multiple initiatives across multiple clients at the one time.
  • Facilitation and client presentation skills
  • Ability to interact with senior management internal and external JPMC contacts
  • Influencing skills

Technical/ Application Skills

  • Proficient in various desktop and Internet based applications (i.e., SharePoint, etc)
  • Excel, Word and PowerPoint (advanced knowledge)
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