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CIB - Transaction Processing Manager - Associate

Req #: 180000076
Location: Mumbai, MH, IN
Job Category: Operations
Job Description:

Incumbent will be responsible for end to end process management & flawless delivery of process, accountable for proper change management & process improvement.  Continuously develop industry/product knowledge. Ability to understand customer segments and apply different servicing approaches based on customer knowledge level. Implement development plans for staff.
Key Responsibilities would include:-
BAU Execution to be best in class. Publishing of weekly KPI's & KRI's and to identify and track reasons for deviation from agreed levels. Ensure follow up for all ageing items.
End to End process responsibility and to be in control of End of day reports and critical intra day reports.
Managing all Exceptions and handholding to closure
Play a key role in Audit reviews and checks
Assist in preparing and implementing Business Continuity Plans.
Review and improve on productivity benchmarks on ongoing basis.
Work with VP to ensure regular communication with partner locations.
Make performance appraisal for direct reports.
Processes research/investigations on appropriate systems to operations
Explains product features and benefits
Understands how products can solve customer problems
Create strong resiliency & backups within the team.
Work in partnership with Local ORM team for QA Tests, MIS, Audit etc.

Graduate 8-9 years experience/CA/ MBA (Finance)/CFA.



  • Must be able to work under pressure and make accurate decisions in stressful situations.
  • Uses initiative and readily questions





  • Must be able to lead, manage and motivate the teams.



  • Client focussed







  • Good time management skills





  • An appreciation of risk and quality issues




  • Control Oriented







  • Proactive, positive approach





  • Able to grasp/learn concepts and procedures quickly



  • Ability to work independently





  • Problem solving skills






  • Attention to detail

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