Apply Now    

Corporate Finance - Internal Reporting Client Experience - Associate

Req #: 180000548
Location: Newark, DE, US
Job Category: Project Management
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
 
Global Financial Information Reporting Solutions (FIRS) was established to define and deliver target end state operating model and technology requirements to strategically source data required for both internal and external reporting, and assist in positioning the firm to better respond to changing regulatory environments and internal demand requests.  As part of Global FIRS, the Internal Reporting Solutions team is responsible for the end-to-end production and change management cycles to support environment readiness, ensure data is fit for purpose, oversee data transformation and enrichment occur in a controlled manner, and provide enhanced reporting & analytics across critical corporate internal reporting platforms. This function has established a center of excellence for platform guardianship and is working with corporate and LOB teams on opportunities for centralization and consolidation to achieve efficiencies of scale and eliminate redundancy across the financial architecture
 
The Internal Reporting Client Experience (CX) team supports users (clients) of the Firm’s Internal Reporting Solutions, including but not limited to Basel Reporting, Firm-wide Planning and Forecasting, Global Expense Management, Headcount Reporting, Management Information Systems/General Ledger, and Wholesale Client Profitability. The team’s responsibilities include the end-to-end I/I management process across the platform, direct user support, access administration, user communication management, and user tool development/enhancement. All responsibilities are completed in compliance with and in support of the firms control environment.
 
The Internal Reporting Client Experience Associate will be responsible for providing best-in-class support to users of the Internal Reporting platform solutions.  Success is dependent upon building strong partnerships and relationships, learning about and understanding user requirements/needs, as well as gaining subject matter expertise on the IR solutions. 
 
Responsibilities will include: 
  • Access Administration: Support provisioning and removal of access to IR Solutions. Complete processes to support compliance with corporate policies such as the Personal Account Dealing Window and the 90 Day Inactivity.
  • Communication and Support: Build and maintain working relationships with the operations, technology, and projects team members as well as users and key stakeholders.  Keep apprised of activity impacting users and communicate key information in order to support the client experience; prepare and distribute (FIRS Internal Reporting) client communications and user guides regarding production releases, system updates and other key messages.  Create and publish intranet and SharePoint content for the Internal Reporting solutions.
  • Inquiry and Issue Management: Manage the inquiry and issue process including triage, escalation, remediation management, documentation, analysis and reporting.  This includes ongoing monitoring, status updates, & metrics reporting throughout the Inquiry/Issue management lifecycle.
  • Facilitation of other internal initiatives throughout the year, such as RCSA Control testing and Action Plan execution.
  • Maintenance and enhancement of procedural documents including operating models and SOPs; identification of potential synergies and opportunities and implementation of improvements.
  • Assistance in the production and review of metrics for scorecards, presentations, and senior manager control meetings
  • Superior verbal and written communication skills; ability to communicate with all levels of management, staff and peers
  • Must have the ability to work independently in a fast moving environment and excellent teamwork orientation
  • Ability to demonstrate personal initiative, ownership and accountability
  • Must be able to effectively prioritize, multi-task, as well as align with the defined strategic direction
  • Highly motivated, results-oriented, client-focused
  • Detail oriented and precise
  • Ability to make appropriate decisions within a short timeframe
  • Demonstrated ability to work within a cross-functional team environment
  • Ability to be flexible, follow tight deadlines, organize and prioritize work in a fast paced environment
  • Strong analytical skills and critical thinking capabilities
  • Excellent computer skills including Excel, Word, Project, PowerPoint, Access, SharePoint and/or other collaboration tools
  • Bachelor's degree or equivalent
  • Ability to quickly learn and assimilate business and technical knowledge
  • Ability to drive and support change
Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Other Information

Apply Using LinkedIn

You can also apply using your LinkedIn® profile. It may save you some time because your information will be automatically transferred into our system. Just click on the LinkedIn logo when you get to the application screen and follow the directions.

Submit an Updated Résumé

During the application process, be sure you have an up-to-date copy of your Résumé, your cover letter and any other documentation you would like to submit.