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Business Development Specialist - Toronto

Req #: 180002242
Location: Toronto, ON, CA
Job Category: Customer Service
Job Description:


The Proactive Sales representative demonstrates a strong and independent work ethic. They execute on clearly defined business objectives with an appropriate sense of urgency. They generate revenue by selling products and services to new and current customers over the phone. Usually reports to a Territory Manager. The Sales Representative is responsible for making a minimum of 25 outbound calls per day, self-sourced lead generation, completing an average of 20 contracts per month and generating in-year achieved net revenues based on a percentage of their annual signed net revenue goal.


Proactive Sales Reps build a ‘healthy’ pipeline of prospects; effectively assessing and prioritizing these leads in order to determine the best opportunities for business; ensuring that they meet performance expectations. This includes, but is not limited to, the following sales activities:

• Establishing and executing a plan for contacting and building relationships with CFIB Field DMs.
• Builds and maintains a 'healthy' pipeline of 'prospects' and 'opportunities'.
• Takes personal accountability for self-sourcing prospects and moving opportunities through the stages of the sales cycle to drive results.
• Lead-to-call response times <5 minutes.
Proactive Sales Reps handle predictable concerns that arise during the sales process; successfully finalizing agreement on terms. This includes, but is not limited to, the following sales activities:
• Maximizes all interactions with the prospect to demonstrate the value of becoming a CPS merchant.
• Makes 'recommendations' and provides strategic advice to communicate value to the prospect.
• Successfully communicates the financial advantages of becoming a CPS merchant.
• Tailors solutions to the prospects needs.
• Creates a sense of urgency for prospects to change acquirers.
Proactive Sales Reps provide ‘best in class’ service among your peer group. This includes, but is not limited, to the following administrative activities:
• Strong execution of all sales-related, and non-sales-related administrative tasks.
• Timely and accurate lead tracking and reporting using
• Data Integrity - ensures accounts are properly set-up when boarding merchant applications using EBS.
• Contract Preparation - effectively prepares and collects all contracts and related documents.
• Familiarity with Anti Money Laundering policies and corresponding merchant applications requirements.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-Bachelor's degree or equivalent training in business or sales
-Requires a minimum of three years of inside or field sales experience.

-Preference given to candidates with industry experience.

-Strong preference will be given to candidates who are bilingual in English, French and/or Mandarin/Cantonese. 

JPMorgan Chase is committed to employment equity and encourages applications from women, aboriginal peoples, persons with disabilities and members of visible minorities.

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