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VP, Business Analyst Manager, Payment Network

Req #: 180000648
Location: Wilmington, DE, US
Job Category: Technology
Job Description:
The Payment Network Business Analyst Manager will be responsible for managing a team responsible for the effective management of the IT relationship supporting Chase's Card and Digital Wallet processing with Visa, MasterCard and other vendors as needed. The teams perform activity that includes data analysis, financial management, payment network oversight (Visa/MasterCard), business systems analysis, performance metrics, and reporting. The individual will work with multiple lines of business to analyze technical specifications provided by the Payment Brands to develop business requirements and review/produce specifications for any changes to technology payment applications impacting Digital and Payments Processing. The team should develop a strong knowledge of the Visa/MasterCard technology networks and how they support and interact with Digital Wallet functionality along with payments processing.
Team Responsibilities:
  • Serve as primary point of contact for interaction/coordination with Visa/MC related to Digital activities
  • Serve as single point of contact for disseminating changes to interface specifications for Wallet activities, and collect and gather feedback from internal Chase Teams. Coordinate meetings on an as needed basis to review and discuss these changes/obtain answers and clarifications as needed
  • Coordinate and schedule attended testing needs for or all Major Projects
  • Coordinate defect review meetings with Payment Networks during projects and for BAU issues
Operations/Compliance Management
  • Variance & Waivers – work with the Payment Network Office to prepare variances and waivers granted to Chase by Visa and MasterCard.
  • Risk Management / Audit Reviews – implementation of changes required from audit reviews and manage the remediation of any issues raised. Perform validation of Visa and MC settings supporting Card and Digital processing
  • Lead communication point between Digital and Card Businesses and IT in communications with Visa/MC.
  • Serve as Level 3 escalation point for issues involving either Visa or MasterCard that are not receiving the attention warranted to be resolved in a timely manner.
  • Communication – communicate industry updates, Payment Network changes, product updates, and processing changes that impact Card, Retail, Digital, and Merchant Services as it relates to Digital Wallets and Payments processing.
  • Data Library – create and manage the central repository that contains all department documentation.
  • Manage the overall IT Relationship with Visa and Mastercard Technical Account Management Teams
  • Exceptional verbal and written communication skills
  • Exceptional negotiation skills
  • Strong JPMC institutional knowledge and experiences with specific emphasis in both the acquiring and issuing side of payments
  • Strong understanding of the control environment requirements across the Firm
  • Relentless drive to understand the details; the ability to rapidly distill and retain key facts
  • Exceptional analytical thinking skills; the ability to anticipate and prepare for the next step/phase
  • Exceptional leadership skills; proven ability to influence without authority; leads by example through strong teamwork and setting high expectations for themselves and others
  • Comfortable operating in a self-sufficient and entrepreneurial manner
  • Demonstrated experience operating in a matrix organization and leading through ambiguity
  • Strong relationship management skills, working with internal as well as external individuals and organizations with demonstrated ability to add value
  • Creates a culture of partnership and collaboration
  • Demonstrates superior judgment and urgency to mitigate risk that could impact the firm's reputation
  • 7-10 years of professional work experience in Information Technology within a large enterprise organization
  • IT Project Management or Business Systems Analyst experience
  • Experience with all stages of Software Development Life Cycle (SDLC) and Agile Development
  • In depth understanding of authorization and clearing and settlement processing for credit cards
  • Emerging payment experience (digital wallets, mobile payments, eCommerce, EMV)
  • Self-starter with excellent analytical, leadership and problem solving skills
  • Projects excellent command of business knowledge and has the ability to solicit input from internal and external sources
  • Good communicator, good listener and comfortable in a confrontational situation
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