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Commercial Banking Learning Associate

Req #: 170124854
Location: Chicago, IL, US
Job Category: Human Resources
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.  JPMorgan Chase & Co. is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.

Commercial Banking (CB) serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.




The Learning Associate will help develop Commercial Banking employees through the design and delivery of lending and treasury training across multiple platforms. The Learning Associate will serve as a critical member of the CB Learning team by managing multiple training projects with fast-paced timelines. This individual will work closely with fellow learning and development colleagues, human resource professionals, and business leads to ensure the smooth and successful delivery of training programs that help the business achieve its long-term strategic goals.



  • Design and deliver "best-in-class" lending and treasury training, both individually and in partnership with Subject Matter Experts (SMEs), to help support the overall strategic priorities of Commercial Banking
  • Leverage SMEs to create accurate, appropriate and engaging training material, evaluations, and assessments
  • Facilitate training utilizing a variety of delivery methods (i.e. classroom, eLearning, virtual, etc.)
  • Independently manage ongoing training programs (e.g. monthly product trainings), including project plan management, organization of working groups, the development and delivery of content, evaluations, and more
  • Manage logistics of ongoing training programs, including communication (i.e. email announcements), technology (i.e. webinars and wireless access), catering, rosters, and more
  • Partner with the firm’s digital learning team on eLearning and other digital learning tool creation and maintenance
  • Cultivate and maintain strong relationships with internal clients and key constituents in order to ensure training curriculum addresses identified needs of the firm and business
  • Analyze training results and metrics in order to report business impact to stakeholders 
  • Be consultative by suggesting innovative training solutions to meet business needs and priorities
  • Effectively collaborate and communicate with the CB Learning team, the larger CB Human Resources organization, and other learning and development teams throughout the firm
  • Periodically assist with special projects




  • Driven, enthusiastic and positive "can-do" attitude
  • Ability prioritize and manage multiple projects while remaining flexible in a fast paced environment
  • Demonstrates accountability for deliverables
  • Superior teamwork skills and willingness to seamlessly back-up team members
  • Meticulous attention to detail and excellent organizational skills
  • Self-motivated; ability to work independently to meet deadlines and produce quality results
  • Ability to address needs or problems that arise, take steps to resolve them and escalate when needed
  • Strong written and oral communication skills
  • Strong instruction and presentation skills that challenge training participants and promote interactive learning
  • Flexibility in work hours when required by training programs
  • Ability to regularly interact with executives
  • Ability to develop technical training material with limited guidance and/or existing documentation
  • Strong relationship building skills
  • Proficiency in Microsoft Office applications, including PitchPro and DocPro
  • Strong technical skills including a comprehensive understanding of fundamental risk analysis, particularly credit risk, commercial loan structuring, debt capital markets, and profitability and 270 models
  • Experience in the financial services industry
  • Passion for mentoring and developing others
  • A Bachelor's degree
  • Minimum of 3 - 5 years of experience; credit risk underwriting or commercial banking relationship management experience preferred
  • Successfully completion of  formal credit training or equivalent experience preferred


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