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Business Process Analyst II

Req #: 180000721
Location: Wilmington, DE, US
Job Category: Operations
Job Description:

The End- to-End business review process analyst within CCB Credit Bureau Operations organization is responsible for evaluating the end-to-end business and regulatory processes that support or are related to Credit Bureau data furnishing. The analyst will participate in high level business initiatives and lead and execute reviews to evaluate adequacy and effectiveness of internal controls, processes and procedures to comply with consumer reporting guidelines and regulatory requirements. The analyst will identify gaps in processes and procedures; question integrity of data and adherence to regulatory requirements, servicing standards, policies and procedures.


  • Lead, plan, execute and document end-to-end business process reviews with limited supervision.
  • Evaluate results of reviews to determine if weaknesses or exceptions exist.     
  • Conduct root cause analysis and proactively provide recommendations for addressing identified deficiencies.
  • Question and investigate the reliability and integrity of data, the validity of conclusions and the appropriateness of assumptions made.
  • Proactively communicate key issues, trends, observations and effectively track and document summary results.
  • Participate in collaborative discussions with all levels of management where judgment and opinions are effectively challenged
  • Partner with business process owners to ensure identified deficiencies are followed-up, and corrective or preventative action is executed.
  • Interface with several layers of the organization to obtain information related to processes and controls
  • Organize and complete work within established timeframes under minimal direction, periodically providing updates of completion status.
  • Maintain a working knowledge of regulatory requirements to perform an appropriate level of reviews.
  • Bachelor’s degree required
  • Minimum of 3 years experience in operational risk management or audit, process improvement, project management, or related job experience in Operations or Control job functions.
  • Knowledge of banking regulations and/or auditing standards
  • Experience with risk based analysis, auditing, quality inspection and testing
  • Exceptional research and analytical skills
  • Strong critical thinking skills
  • Experience creating and executing test scripts
  • Strong documentation skills to clearly articulate results of business reviews
  • Ability to work independently and multi-task / managing multiple projects simultaneously
  • Ability to interact effectively with all levels of individuals across the organization
  • Strong interpersonal skills, negotiation skills and ability to influence others for results
  • Ability to exercise judgment and sound discretion
  • Excellent attention to detail and the ability to work independently
  • Sound organization and prioritization skills
  • Knowledge of Chase internal systems & applications a plus
  • Basic SAS and SQL knowledge a plus
  • Ability to create presentations in PowerPoint
  • Intermediate level experience using Excel
  • Excellent verbal and written communication skills
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