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Business Process Manager

Req #: 180000737
Location: Wilmington, DE, US
Job Category: Operations
Job Description:
The End- to-End business review process manager within CCB Credit Bureau Operations organization is responsible for evaluating the end-to-end business and regulatory processes that support or are related to Credit Bureau data furnishing. The manager will play a key role in high level business initiatives and lead and execute reviews to evaluate adequacy and effectiveness of internal controls, processes and procedures to comply with consumer reporting guidelines and regulatory requirements. Provide strong thought leadership, explaining business process deficiencies and providing improvement or change recommendations to business process owners. The manager will identify gaps in processes and procedures; question integrity of data and adherence to regulatory requirements, servicing standards, policies and procedures. The ideal candidate must have proven track record of successfully leading business process reviews, audits and/ or risk assessments.

Responsibilities:
  • Monitor all business process review activities and provide risk focused input on effectiveness and efficiency of testing approach
  • Lead, plan, execute and document end-to-end business process reviews.
  • Evaluate results of reviews to determine if weaknesses or exceptions exist.     
  • Conduct root cause analysis and proactively provide recommendations for addressing identified deficiencies.
  • Question and investigate the reliability and integrity of data, the validity of conclusions and the appropriateness of assumptions made.
  • Proactively communicate key issues, trends, observations and effectively track and document summary results.
  • Participate in collaborative discussions with all levels of management where judgment and opinions are effectively challenged
  • Discuss potential corrective and preventative action with business process owners.
  • Assist business process owners to ensure identified deficiencies are, followed-up, and corrective or preventative action is executed
  • Interface with several layers of the organization under minimal direction to obtain information related to processes and controls
  • Organize and complete work within established timeframes under minimal direction, periodically providing updates of completion status.
  • Maintain a working knowledge of regulatory requirements to perform an appropriate level of reviews.

·         Bachelor’s degree required

·         Minimum of 5 - 7 years experience in operational risk management or audit, process improvement, project management, or related job experience in Operations or Control job functions.

·         Knowledge of banking regulations and/or auditing standards

·         Proven experience with risk based analysis, auditing, quality inspection and testing

·         Exceptional research and analytical skills

·         Strong critical thinking skills

·         Experience creating and executing test scripts

·         Strong documentation skills to clearly articulate results of business reviews

·         Ability to work independently and multi-task / managing multiple projects simultaneously

·         Ability to interact effectively with all levels of individuals across the organization

·         Strong interpersonal skills, negotiation skills and ability to influence others for results

·         Ability to exercise judgment and sound discretion

·         Excellent attention to detail and the ability to work independently

·         Sound organization and prioritization skills

·         Knowledge of Chase internal systems & applications a plus

·         Basic SAS and SQL knowledge a plus

·         Ability to create presentations in PowerPoint

·         Intermediate level experience using Excel

·         Excellent verbal and written communication skills

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