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Scheduling Operator – Mainframe

Req #: 170116539
Location: Buenos Aires, C, AR
Job Category: Technology
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small-business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business (LOB) to provide high quality service delivery, exceptional project execution, and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale
across the firm.
 GSO – Global Services Operations (GSO) is responsible for service support and delivery for JPMorgan Chase's Global Technology Infrastructure (GTI). Through its Global Service Desk and Infrastructure Operations Centers, GSO provides global, coordinated diagnostic and support services, while Production Assurance and Support functions leverage and execute industry-leading infrastructure management and support processes that are designed to minimize customer outages and impacts.
 The global scheduling operator’s primary responsibility is to maintain a stable and resilient operating environment for all production scheduling systems. The customer base is global across all lines of business and is mainly represented by application support and application development teams. Support is provided on a 7 X 24 X 365 schedule utilizing a follow the sun operating model. Strategic global locations include, Columbus, New Jersey, Bournemouth, Singapore and Hong Kong. This person is typically part of a team of 12 operators and is responsible for cross platform job promotions and changes and level one ticket resolution. This individual plays an important role supporting deployed hardware and software. During production incidents this individual is responsible for assisting with resolution and communication while adhering to corporate incident/problem management procedures. A global scheduling operator contributes technically to environment of innovation and change. The individual aligns changes with the organization's strategic direction and objectives and customer expectations. Recognizes the scope of problems and understands the impact of changes on others and assist, where required, to overall global scheduling strategic direction.
  • Capable of dissecting complex technical scheduling situations and refocusing on the most business critical tasks.
  • Capable of proactively providing information from external/internal sources to maneuver through roadblocks effectively.
  • Characterized by contributions through a high degree of technical expertise/professional mastery in solving critical and complex problems or opportunities facing the team or group.
  • Represents global scheduling and activities with various support functions for partner organizations.
  • Attends a daily global turnover meeting in order to stay abreast of business impacting issues which have occurred during the past 24 hours.
  • Reports business critical global scheduling Priority 1 issues for the last 24 hours in an attempt to find technical learning opportunities for the organization. Provides clear communications regarding evolving business critical and strategic initiatives defined by global scheduling management.
  • Effectively manages personal day to day workload for global scheduling initiatives and/or issues that need to be addressed.
  • Maintain strong relationships and communication with platform teams (Distributed, large midrange and mainframe) to stay abreast of developments and/or changing needs in operational responsibilities.
  • Maintain awareness and knowledge of developments and capabilities in monitoring initiatives/needs across global scheduling.
  • Attend weekly team meetings to ensure the global scheduling operations team stays abreast of newly evolving directives within the organization.
  • Is available 24x7, while participating in rotational on call coverage, for technical escalation for issues impacting the Global scheduling.
  • Provide input into reports as and when requested by management.
  • Participate in Root Cause Analysis (RCA) associated with the Global scheduling environment.
  • Participate in regular efficiency sessions to maintain a list of ideas for driving the Global scheduling team towards our goals and objectives.
  • Adheres to all risk and audit controls as well as taking part in all audit requests and Risk and Control Self Assessment (RCSA/CSA) testing mechanisms.
  • Contribute to developing a World Class organization, with highly skilled and empowered employees.
  • Upwardly communicate the needs of the Global scheduling.
  • Possesses a solid understanding of systems monitoring tools and capabilities in an operations environment.
  • Applied knowledge in a complex systems environment including understanding of Networks, Distributed Computing (Windows/Unix), File Print, Mainframe and Large Mid-range environments.
  • Has at least 4 years of solid technical/engineering experience and proven track record in all aspects of scheduling.
  • Experience with problem/incident management resolution tools such as Resolve and HP Service Manager.
  • Understanding of change management procedures and tools as well as scheduling best practices.
  • Understanding of workload drivers, audit requirements, Business Continuity or Disaster Recovery (BC/DR) planning, knowledge/process management, and ticket/issue management and reporting for a "Command Center" environment.
  • Extensive technical/scheduling knowledge of workload automation (traditionally called batch scheduling) software obtained by ‘BMC Software’ i.e. ‘Control-M’ and ‘Autosys’.  Knowledge of Job Scheduler Tools like ‘Zeke’, ‘CA-7’ and ‘Robot’ is a plus.
  • Bachelor's degree in an Engineering or Computer/Information Systems discipline, 2-year technical degree with 4 years of
  • Scheduling/Operation/engineering experience.
  • Solaris Admin I, Unix Admin, Perl scripting, Linux, windows, Mainframe Job Control languages like ‘TSO’, ‘JCL’, ‘JIL’, ‘DLRF’, HaXe Make File (i.e. ‘HXML’) are a plus
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